XT600 Posted October 1, 2008 Report Posted October 1, 2008 Folks,I recently had a "conflict" with priceline customer service and escalated it to "executive" service. After 2 addional replies they told me "no emails will be replied anymore for this topic". If you reply the last email you'll get a "failure damon". I use the earlier email addresss which worked but no reply. FINE!Does anybody of you out there experienced that your email adress or computer (MAC-Address?) will be GENERALLY EXCLUDED from all inquireies? I tried to ask some questions with the priceline onlinehelp, used by email from above conflict and never got any response. I used different email address, same question: no response.Would this mean that I'd be from now onwards excluded from all their customer service even I've been buying with their system again 4-5 more times?Thanks for you comments! :)
dahammer Posted October 1, 2008 Report Posted October 1, 2008 Would this mean that I'd be from now onwards excluded from all their customer service even I've been buying with their system again 4-5 more times?no, you are excluded from further discussions about this topic but PRICELINE will always be happy to accept your bids :) ...is this about your Cedar City bid?
XT600 Posted October 2, 2008 Author Report Posted October 2, 2008 no I have new questions independant on Cedar City (that hotel was quite good and basically we were happy even paid 8 bucks too much) but Priceline doesn't anwer to my emails?
Colfax Posted October 2, 2008 Report Posted October 2, 2008 Priceline once told me not to email them any more about a certain hotel stay, saying that further emails from me about that stay would not get a response.Since then I've contacted Customer Service about other stays and they've responded to me.After Customer Service told me not to email them anymore I took my issue to the executive level and ultimately I found resolution there and a refund. But it sounds like you've already gone to executive level. If you've been turned down at executive level I don't know what else you can do.As long as your Priceline account isn't blocked (i.e. they still process your bids) you should be able to contact CS about future stays.
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