NY NYC Gild Hall

[blkjck1]

We booked 5 nights through the BetterBidding Quikbook link, and were not unhappy with the results. We had a Wednesday-Monday stay, averaging $225+ a night while the hotel is still in a bit of a soft opening stage (the Todd English restaurant was still being built). While the 11th floor room we received was a little smaller than we are accumstomed to in our travels, it seems to be an adequate size for New York. The bedding was perfect, the room was clean, there was a decent sized closet and in-room safe, and the washroom was clean, modern, and had enough shower pressure.

The location of the hotel is pretty good for downtown Manhattan. You're not too far away from the Fulton Street subway station, and we found the 2/3 lines most convenient for us. There was also service with A, C, 4, 5, and others that were convenient for getting uptown. You're a few blocks away from Broadway, and there is tons of shopping within walking distance, like J&R and Century 21.

The only disappointment we had was that the turndown service failed to fully secure our door one evening. We came back to our room to find that while the door wasn't ajar, it was not fully closed. Luckily, the location of the room was at the end of the hall, so there wasn't much walking traffic. But we only received a couple of perfunctory apologies from the desk clerk. We were told the housekeeping manager would get back to us, but never heard from anyone else, and did not receive some token of apology (like a meal chit for their current dining relationship).

All in all, a great stay was had by all.

[blkjck1]

Our family had a second stay at Gild Hall, and while there were some issues with the reservation, we had no complaints about how things were resolved at the end.

When checking hotel rates for fun on the Quikbook site, we noticed that there was an error in pricing, where for a 4 day weekend, the prices being quoted were per night: $319, 23, 23, 239. When I saw this, we booked it. A few days later, Quikbook sent a message saying that there was a typo (obviously) in the posting, where the two nights at $23 were missing the "9" at the end. After ignoring this for a couple of days, we received a message that the rates had been confirmed by the hotel. Sweet!

About 6 weeks before our arrival date, I noticed a charge from Gild Hall on my online credit card statement for close to $350. When I inquired, it was for a no-show charge, and when I asked for the details, somehow, the hotel had the right reservation number, but the wrong dates in their system. I asked for them to credit my card, but after a week, there was no change. I sent a scathing email to the Thompson Hotel president, cc'ing the info line at Gild Hall, citing the issues that went unresolved from our previous stay, and what a bunch of yahoos the hotel management were, and got an apologetic email from the hotel. They re-confirmed the right dates and pricing, and offered an upgrade to their best available room.

According to my wife (I missed out on this trip), the stay was fantastic, as the hotel staff must have had instructions to go out of their way for my wife and her friend. She said the staff recognized them at all times, and went out of their way to do anything they needed. While the rack rate might put us out of reach for future trips (especially since the Todd English restaurant is close to opening), we'll do everything we can to make Gild Hall our rack rate hotel in New York for the foreseeable future.

[billyblaze]

Just stayed at Gild Hall through a quikbook reservation & had an outstanding stay. I was offered an upgrade at check in to their biggest Suite for only $50 more a night. We politely turned it down as our NYC plans did not factor in much time in the room. We were given a free upgrade anyway to a nice room on the 18th floor. My advise would be to book the least expensive room online & try & work an upgrade at check in. As mentioned rooms are outstanding & hotel employees could not be nicer.