as for the exact hotel, I just made it up as an example........ like I said before the language isn't clear EITHER way, this is all somebody needs to make a case for a refund..............when the credit card companies aren't dealing with fraud and it's online the only way they can side with the customer is when the exact language of the contract/rules online aren't clear I had a similar situation with some online sites where I wasn't defrauded out of my money, but wasn't satisfied with my product either and the online retailer refused a refund but I took a screenshot of their refund policy, which they had changed shortly after I had asked for a refund, before they made the change and it was very similar............the language was vague, although it didn't clearly side with my view, it didn't clearly side with the retailer's view either, so this is what won the case for me this was for something fairly cheap that I fought hard for, if somebody is spending hundreds of dollars on a vacation for them and their families and believe they've been swindled I have no doubt they would fight just as hard all I'm trying to say is that this is a new addition to the rules, and PL may be getting more then they're bargaining for...........personally I don't know when I'll be able to make a PL reservation anytime soon so it doesn't affect me that much