I responded to the email I received with a "sorry, I do not accept that" and here is the exchange thus far. I am sure I didn't make myself clear. I have already gone that route. Customer service wasn't even made aware of the situation. When I received a manager it was to read me the original email sent to me. Personally, I don't think I should be spending all of this time dealing with a problem that Priceline created. The time I will spend will be writing the appropriate people in Connecticut, along with the BBB and the USA Today. I would rather not be rash and will wait to see if my credit card will be credited to see if Priceline actually carries out the threat of cancellation. At this moment, the resort and Priceline still have my reservation. I am still hopeful that will remain as I have NEVER under any circumstances heard of Priceline attempting to break their agreement with their customers. At the very least, I would expect a letter to my home address from Priceline's legal counsel with the reasoning and legal speak behind breaching our agreement. Until I see that letter, I will assume that everything will be honored. Thank you for responding, Eric -----Original Message----- Dear Mr., Thank you for taking the time to send us an e-mail. We apologize for the inconvenience and understand that you are dissatisfied with our service as your hotel reservation at the La Quinta Resort & Club has been cancelled. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated. In order to better assist you, we have made arrangements for you to speak with a Customer Care Consultant. Please call us at 1-800-774-2354, and be ready to enter your request number when prompted. Your request number is: We apologize for the inconvenience and look forward to hearing from you. Sincerely, Vinod N. Customer Service Specialist