thereuare is right. In most hotels, especially 3* and up, a call to the front desk in advance will solve this problem. The general policy is, anyone who doesn't show up is considered a "no show" -- generally around 2am if the hotel isn't full, as early as midnight if it IS full, but as early as 6pm at less reputable establishments if they think they can get away with it. When a reservation is "no showed", it is entirely forfeited. In general, for reservations that are NOT prepaid, this results in a charge of one night room and tax to the credit card used to guarantee the room. For prepaid reservations, this generally results in the ENTIRE prepayment being forfeited. Most hotels will allow you to check in "to protect", as it's generally called. This means that, due to some unforseen circumstance, you can not arrive as expected, but you agree to pay for the first night in order to have your room available at, say, 6am. The clerk will check in your reservation as if you were there and hold keys for you, perhaps requiring you to actually present your credit card when you claim the keys. Technically, the hotel was within its rights to take your full prepayment when you didn't show up. Because you called, ALMOST ALL hotels would have checked you in "to protect" at that point, as a courtesy to you. In the future, you may want to explicitly request that you be "checked in to protect" your reservation, to make sure. As far as Priceline crediting money back to you, a clerk associate of mine has successfully called Priceline on behalf of a customer he had to "walk" to another hotel and secured a refund of that night of the reservation. (For the record, he also secured a room at no charge at another hotel acceptable to the guest, who essentially stayed at a 3* hotel instead of 2.5* for free.) So at least in the case of a HOTEL making a mistake, Priceline will credit back to the guest. It's quite possible you'll get a refund, but I'd stay on top of that. It's up to the hotel to make it happen. Note that in the hotel world, most places would NOT refund that first night (i.e. the hotel is being generous to you).