Priceline Hotel: 2.5* Las Vegas (Airport LAS) Residence Inn Henderson-Green Valley

[chadster]

Residence Inn, Henderson, Green Valley, was a nice property, clean rooms plenty of amenities, wouldn't let me check-in before 3:00, showed up at 2:00 and they told me no rooms were available, that they were sold out the night before. When I arrived at 3:15 an apparent shift change was in progress and an obvious 2 new employees, one of which wasn't in any sort of uniform. Took them 15 minutes to check me in as the desk clerk didn't understand how to check in a PRICELINE guest, as a former Marriott manager, I walked her though the process and explained to her how it worked...crazy. Website says paper delivered to your door, nope, had to pick it up in the lobby, only thing they delivered to my door was the bill, haha. Has free hot breakfast too!

[dahammer]

Website says paper delivered to your door, nope, had to pick it up in the lobby

I have noticed this at several Marriott properties within the last 3 months, not sure if this is a bit of belt tightening or not.

[chadster]

I have noticed this at several Marriott properties within the last 3 months, not sure if this is a bit of belt tightening or not.

This is a Marriott Managed, but not owned, property per the sign in the lobby. It takes no more time to deliver the paper to the doors as it does the express checkouts, you still have to walk the halls so why not do both. I always instructed my staff to deliver both at the same time, usually 5am, no one ever complained. I can tell you that most paper delivery services will deliver the papers to the doors for an extra fee, all you have to do is provide them with a list of rooms to deliver too and it's done, my guess is they chose to ax that 150.00 per month or it's just being lazy, they did, however, have a nice sign in the lobby telling you to pick up your free paper, lol.