Hotwire Hotel: 2.5* Redding Ramada Limited

[wheelanddeal]

Complimentary Breakfast, Fitness, Pool, Business Center, High Speed Internet

New listing for this area. A little disappointed, not very good trip advisor ratings. Way on North end of town... not sure how big town is, so not sure if this is an issue.

Tried PL for $59 3* and $55 2.5* but was reject so settled for this.

[wheelanddeal]

Ran into problem. We booked for 5 people in 2 rooms. Hotel told us when checked in that we only get one bed in each room when you book on priceline/hotwire, and is charging us $20/day extra for an extra bed. I would understand this with priceline, but not hotwire, where you specify how many people you want. Do they expect us to put three people in one bed?

I sent an email (via online form) to Hotwire, but have not heard back yet. They say they normally reply in 2 hours, it's been 1.5 hours so far. Will try to update forum with resolution.

[wheelanddeal]

Update: Spoke to Hotwire via telephone. They said hotel manager is arguing with them regarding agreement. Agreement says we should get two beds for 3 people, but manager says those rooms cost more, and he won't give up. Hotwire said to pay the hotel and fax the receipt back to them and they will reimburse in 7-10 days. They said they will work with hotel to correct in the future. They did offer to let us switch hotel, and I said not worth bother unless it is an upgrade, and they said probably easiest to just pay the difference, and get refund from them. Very positive experience with hotwire. On hold time was about 7 minutes. Total talk time another 13 minutes.