Hotwire Hotel: 3* Niagara Falls Days Inn and Suites by the Falls

[loveolive]

You are right in this Hotwire Niagara Falls thread. It is Days Inn !

But why days Inn is 3* hotel , it should be 2* .

$49 night for the Days Inn in Niagara falls , OT

3* Hotel (should be 2*)

Listed ammenities:

1.complimentary breakfast.

2.golf nearby

3.fitness centre

4.laudry facility coin operated

5.tennis nearby

6.pool(s)

I got the hotel but I am disappointed !

According the Hotwire star rating guide , the " Days Inn" should be a 2* hotel !

Economy 2-Star Hotels

Examples: Comfort Inn, La Quinta, Days Inn plus other top brands and quality hotels

I want to claim the different star rating to Hotwire , is it possible ?

My English is poor (I am not American) , have anyone can help me to write a complain letter to Hotwire? and ask to up the 3star or money return !

[loveolive]

The reply from Hotwire:

Thank you for contacting us regarding your booking at the Days Inn &

Suites - By the Falls

I regret to hear that you are not happy with the details of your recent

Hotwire hotel booking. To ensure a great stay at a hotel that meets your

expectations, Hotwire strives to provide you with an accurate and

up-to-date ratings guide. We are always listening to our customers and

learning from their experiences. We continually review and update our

hotel guide to ensure that the rating accurately reflects the overall

service, accommodations and facilities of the hotel. We are confident

that the current star rating of this property is an accurate reflection

of its overall quality. This was reviewed most recently on June 8, 2006.

Our hotel ratings guide explains that the brand names provided are

examples only. Most brands feature hotels in multiple star-rating

categories, and all properties are rated individually

There is currently no national or international standard for hotel

rating systems, so individual ratings can vary by source. At Hotwire, we

determine our star ratings by:

* Carefully benchmarking our star ratings against those of other travel

sites and ratings authorities

(but no other travel sites benchmaik the hotel as 3*)

* Soliciting customer feedback following every stay and adjusting our

ratings accordingly

* Visiting thousands of properties each year

* Investigating and acting upon customer star-rating concerns

If you encounter a problem during your stay, contact us and we will work

directly with our supplier to solve it. If we downgrade a property's

star rating, we will rebook customers with upcoming reservations, and we

will compensate affected customers who have stayed at the property

within the past 60 days.

We invite you to submit specific post-stay comments, based upon your

experiences, explaining why you do not feel that the star rating is

merited. We will be happy to forward to those comments to our hotel

specialists for their review and evaluation. However, we are unable to

refund or change your booking at this time. In negotiating such low

rates with our hotel partners, we guarantee that bookings will be used

as originally made.

If we can be of further assistance, please feel free to reply to this

email or to call us directly at 1-866-HOTWIRE (468-9473). Thank you for

choosing Hotwire.

Sincerely,

Steve M

Hotwire Customer Care

www.hotwire.com

[thereuare]

Every company (and user) has their own criteria for each star level that they use and apparently this property merrits a 3* rating in HOTWIRE's eyes.

Thanks you for sharing your results with the board.

Enjoy your stay.

[GM Mike]

People have generally told us in the past two things about situations like this:

1) They expected the hotel to be bad, and when they showed up, it was actually ok, and they didn't complain, or;

2) The hotel WAS bad, they called hotwire from the hotel, and an arrangement (usually a discount, occasionally being moved to another hotel if it was VERY bad) was worked out that made the guest satisfied.

Hotwire is pretty good about customer satisfaction. Also, most of the reviews on this hotel I've read are quite good. Some people note that there are two buildings to the hotel, and the six-story (taller) building has nicer rooms.

I'd encourage you to try to arrive as early after check-in time as possible (while the most rooms are still available), so that if something is not to your liking, you and the front desk can work something out (such as switching rooms).

Bring the Hotwire phone number with you, just in case you have problems. But hopefully things will work out fine and you'll have a good time! :)

Let us know how it goes!

[stucolleenfan]

Be happy you are only paying $45. We paid $95 for the same HOTWIRE offer and the Day's Inn is a dive. I compained to Hotwire and got the same form letter that you did and no compensation. Whatever you do don't let them put you in the old part of the hotel...we were there and asked to be moved because it was as bad as you can possibly imagine.

Good luck!

[moodyaardvark]

I've been there, and I can tell you that there's a part that's 3 stars (well, 2

[moodyaardvark]

"we were there and asked to be moved because it was as bad as you can possibly imagine."

Either you have much higher standards than I do, or my room was better even though in the old part, or they've really let themselves go since I went there. I've seen much worse than that Days Inn.

I agree however that the 3* is deceptive because it's very unlikely they'll put a Hotwire customer in that part of the hotel.