Hotwire Hotel: 3* Newark (Ft. Lee-Hackensack) Hilton

[Peri]

I booked a hotel through Hotwire for a August 5th for one night. It was the Hilton fort lee, and I paid $88.

It was the most horrible experience. We got stuck in the worst possible room, even though I called to confirm this with the hotel ahead of time.

We got a tiny full bed, almost like a twin for 2 people. Also, the shower was barely working. The only good thing about the hotel was that it was so close to NYC. Really only a 20 minute drive to midtown.

I am very dissapointed because I complained to Hotwire AND the hotel, with no results.

[dahammer]

Welcome to BetterBidding!

Can you please list the amenities shown for this hotel? You can view these by clicking the "my trips" tab on the HOTWIRE site. We can then comment further on your stay at the Ft.Lee Hilton.

[Peri]

This Hotel features the following amenities:

Pool(s)

Property offers at least one pool area; hours and dates of operation may be seasonal.

Restaurant(s)

Property offers at least one restaurant on the premises; hours and days of operation may vary.

Business Center

Guests have access to business equipment and services; an additional charge may apply

[thereuare]

Thanks!

[dahammer]

Peri, this looks like a new hotel for the list. I had stayed here several times about 5 years ago by booking conventionally, it was a nice property. It sounds like you got the "Hotwire" room from an un-sympathetic clerk, and a room with one Double bed would satisfy Hotwire's minimum for a 2 person reservation. When you called the hotel to confirm, did you ask for your room preference king or two doubles, non/smoking? Was the Hilton sold out for that evening? I always present my HHonors card when checking into a Hilton property, although I don't get points, I have never been denied my room preference. Sorry that this didn't work out for you this time, but the location of this hotel can't be beat, less than 1 mile to the George Washington Bridge. Hotwire's Ft. Lee-Hackensack zone is so huge, it includes the Hasbrouck Heights Hilton, and borders Fair Lawn and Rochelle Park. Priceline splits this area into 3 zones.