Loading...
Sign in to follow this  
casperslc

Hotwire Cancel

By casperslc,
in

Recommended Posts

Hello friends,

 

On February 17 2020, I bid (by using your link) a hotel on Hot Wire.  I won the exact hotel your helper thought it would be - The Scotsdale Plaza Resort.  The trip is for the end of April and I don't feel we should travel.  But... more than the flying and hotel part is the fact that many restaurants, stores and attractions may not be open.  I'd rather not take that chance.  I cannot find good info regarding if Hotwire will refund my money and cancel the reservation due to Corona.  It seems every other place is.  Any info or suggestions?

 

Thank you so much!

Share this post


Link to post

Have you see this page: Hotwire Coronavirus Travel

(linked as it's constantly being updated, almost daily)

 

The link above will give you the most up-to-date information, but currently Hotwire is adhering to the terms set forth by the hotel:

Quote

Hotwire follows the policies of our partners, which means any credit, refund or change is at the discretion of the airline, hotel, cruise line or other travel provider.

 

The quote above from Hotwire further suggests:
The quickest way to find out if travel plans can be changed without a penalty will generally be to check the airline, car, or hotel website directly. Many of our partners are updating their policies to align with changing travel restrictions, so make sure to check back regularly.  

 

I did have a look at the Scottsdale Plaza Resort and it appears that the hotel is still open and operating (if they were closed thru the end of April it would be much easier to know what would happen in this situation).  As well, this page shows a list of hotels that are currently allowing cancellations: Hotels allowing Hotwire Cancellations

 

The page linked at the end of the paragraph above does have a link to request canceling your hotwire reservation, but unfortunately it does not indicate what happens if you request a cancellation and the hotel is not honoring refunds... would they simply not process the cancellation and leave you with the option of using the reservation, would they process the cancellation while not refunding any of your money (taking away the possibility of still traveling should things improve or should you become more comfortable with traveling), etc, etc.

 

With all of the above noted, i would first contact the hotel directly, let them know you have an upcoming reservation purchased thru Hotwire, you are concerned about traveling, as well as many restaurants and activities not being operational (you may also want to mention a specific event that you were planning to attend that is now canceled).  Ask them directly what your options are.

 

If they agree to cancel the reservation, inquire how it is that you will receive a refund (do you need to further contact Hotwire to process or will it be done automatically?).  Also be sure to write down the names (and date/time) of anyone that you speak to that authorizes the cancellation.

 

If they indicate that the reservation is non-refundable and can't be canceled, i would continue to monitor the pages at the links above to see if this property is added to the list of hotels that are allowing refunds.  As well, continue to call the hotel every 4-5 days to see if their policy has changed or if you can get somebody there with a sympathetic ear to allow a refund.

 

Good luck and let us know how you make out... or how we can be of further help.

EXCLUSIVELY at BetterBidding:
6% OFF HOTWIRE COUPON
(click here) and use promo code: BB6
(Hot Rate Hotels ... expires 10/31/2020)
OR
8% OFF HOTWIRE COUPON
(click here) and use promo code: HALLOWEEN
(Hot Rate Hotels max discount $30... expires 10/31/2020)
OR
5% OFF PRICELINE COUPON
(click here) and use promo code: BBOCT20
(Express Deals or PrePaid Hotels / 3+ stars / 2+ nites... expires 10/31/2020)
OR
12% OFF PRICELINE COUPON
(click here) and use promo code: FALL12
(Express Hotel Deals ... expires 10/31/2020)

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

Want to know if Rates Drop?? Get alerts at RateDrop.com

Share this post


Link to post

You're welcome... hope you're able to reach a satisfactory resolution.

 

Let us know if/how we can be of further help.

EXCLUSIVELY at BetterBidding:
6% OFF HOTWIRE COUPON
(click here) and use promo code: BB6
(Hot Rate Hotels ... expires 10/31/2020)
OR
8% OFF HOTWIRE COUPON
(click here) and use promo code: HALLOWEEN
(Hot Rate Hotels max discount $30... expires 10/31/2020)
OR
5% OFF PRICELINE COUPON
(click here) and use promo code: BBOCT20
(Express Deals or PrePaid Hotels / 3+ stars / 2+ nites... expires 10/31/2020)
OR
12% OFF PRICELINE COUPON
(click here) and use promo code: FALL12
(Express Hotel Deals ... expires 10/31/2020)

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

Want to know if Rates Drop?? Get alerts at RateDrop.com

Share this post


Link to post

The Scottsdale Plaza Resort was excellent! The assistant general manager immediately sent me a letter that stated he would waive the charges.  Hotwire responded a few days later and reversed everything. 

 

Thank you!

Share this post


Link to post

Great... glad to hear it all worked out!

 

Most hotels are being very accommodative given the unprecedented situation.

 

Looking forward to helping with your future travel plans once this is behind us.

EXCLUSIVELY at BetterBidding:
6% OFF HOTWIRE COUPON
(click here) and use promo code: BB6
(Hot Rate Hotels ... expires 10/31/2020)
OR
8% OFF HOTWIRE COUPON
(click here) and use promo code: HALLOWEEN
(Hot Rate Hotels max discount $30... expires 10/31/2020)
OR
5% OFF PRICELINE COUPON
(click here) and use promo code: BBOCT20
(Express Deals or PrePaid Hotels / 3+ stars / 2+ nites... expires 10/31/2020)
OR
12% OFF PRICELINE COUPON
(click here) and use promo code: FALL12
(Express Hotel Deals ... expires 10/31/2020)

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

Want to know if Rates Drop?? Get alerts at RateDrop.com

Share this post


Link to post
Need help with your own trip?

Register now, we have a huge community of travel enthusiasts to answer any questions you might have.

Create an account

Sign up for a new account in our community. It's easy!

Register a new account
Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

EXCLUSIVELY at BetterBidding:
6% OFF

HOTWIRE COUPON


(click here) and use

promo code

: BB6

(Hot Rate Hotels ... expires 10/31/2020)
OR
8% OFF

HOTWIRE COUPON


(click here) and use

promo code

: HALLOWEEN

(Hot Rate Hotels max discount $30... expires 10/31/2020)
OR
5% OFF

PRICELINE COUPON


(click here) and use

promo code

: BBOCT20

(Express Deals or PrePaid Hotels / 3+ stars / 2+ nites... expires 10/31/2020)
OR
12% OFF

PRICELINE COUPON


(click here) and use

promo code

: FALL12

(Express Hotel Deals ... expires 10/31/2020)
QUICKQUOTE [X]
PRICELINE & HOTWIRE on one screen!
NOTE: Priceline searches for
DOUBLE OCCUPANCY ONLY
Room %roomN%:
Age of child:
FINDFAST[X]
×
×
  • Create New...