Sgoepfert Posted January 3, 2019 Report Share Posted January 3, 2019 Okay, so I understand when you book a hot rate Hotel it's supposed to be final.. And of course that one time I have something come up I need to change my room. I booked the wrong date which I should have double-checked for a convention in Las Vegas. Everyone that I have talked to at Hotwire has been nothing but rude and nobody is willing to help. They try saying there's no cancellations yet when I called yesterday a girl said I could cancel for a $40 fee because she was part of a test group. She said not everyone that I talk to you would be able to do it and of course wanted me to do it right then and there, but I had to make sure that I could change my flight first. She never told me that was a one-time deal and that if I ever called back again they would never help me again she just said it would depend on who I talk to. I'm not asking them to cancel or refund I just need to change the days and their excuses oh it's the hotel. Well I called the hotel directly and I called the reservation department and they all said all they have to do is submit a change. I have yet talked to one single person from Hotwire who has been willing to help me at all from the girl that I talked to yesterday it really didn't seem like it was going to be that big of a deal. I am now changed my flights thinking I would be able to change my room today and I'm having no luck. Link to comment
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