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mbstone

My Trips - How many retained and for how long?

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Just discovered that PL's "My Trips" feature, which claims to let you "See all the trips you've booked with Priceline in the past" only shows my last 20. Does anybody else here have this issue?

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PL now only keeps 18 months of My Trips.

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Dear Mbstone,

Thank you for taking the time to send us an e-mail.

Accepted requests generally stay for 18 months.

The exception to these time periods is when a customer contacts us. All

such records remain in our database for a longer period of time to

ensure that we can service subsequent customer service contacts from

them. The time period for which a specific request is retained in cases

where a customer contacted us depends on their issues associated with

their reservation.

We thank you for the opportunity to assist you and hope you find this

information helpful.

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