Hotwire Hotel: 4* Oakland - Eastbay (Walnut Creek - Concord) Lafayette Park Hotel

[barbc]

Amenities listed:

Fitness Center

Pool(s)

Restaurant(s)

Business Center

Spa Services

Free Internet

I also booked this property through the hotel for the two nights prior, because I was unable

to extend the nights I had booked through Hotwire. It was then that I found out that the

hotel does NOT offer free internet, it is $9.95 per night. I called and spoke with an employee

of the hotel who confirmed this, and said the hotel would not waive the internet fee. I have

a message in to Hotwire, sent this morning (no response yet other than an automated 'we have recieved

your message and will get back to you') advising that the hotel does not have free internet, and

asking for a refund from Hotwire of $19.90 ($9.95x2). Yes this is the hotel that I hoped to 'win' and

I am also hoping that Hotwire will make good on the amenities they advertised on their site. No, the

'pay for internet' is not a new policy of the hotel.

[barbc]

I should also mention that the zone is now "Walnut Creek, Concord, Lafayette Area"

and that the correct name of the hotel I won is "Lafayette Park Hotel and Spa" (don't

know why the header messed with the name of the hotel)

[barbc]

I called Hotwire customer service this morning, as I had not yet received an email

response from them. The net result is that they have given me a credit ("Hotwire Dollars")

of $19.90 for a future reservation. Interestingly, the agent said that when she looks up

the hotel on her system, that it states internet is available for a surcharge. Perhaps

they have changed it already based on my message to them. But my receipt and in my account

at Hotwire it clearly states "free internet" and if you click on the detail it says "property

offers free internet in all the rooms". She advised me that if I book this hotel in the future

to be aware that the internet is not free. I do hope that they take it off the list of amenities

for everybody else's sake! If so, I am satisfied with the outcome.

[thereuare]

Congratulations on your success!

Glad to see you're pleased with the results and are happy with the resolution you worked out with HOTWIRE.

Thank you for sharing your win with the board and helping us add this property to the Hotwire Hotel List.

Please use the requested PRICELINE and HOTWIRE links on the board to begin your future travel purchases.

Enjoy your stay.

[barbc]

I should mention that this hotel showed 95% of Hotwire customers liked it, and a 4.5 rating on Tripadvisor.

I see that Hotwire has removed the "free internet" amenity from what is most likely this hotel, for future

searches.

[thereuare]

I see that Hotwire has removed the "free internet" amenity from what is most likely this hotel, for future

searches.

Is this as per your confirmation page or on a current HOTWIRE search, as i don't see any 4* hotel in this zone offered when searching HOTWIRE for your dates above. Are you still seeing this offer on a current search? The amenities above are it full list of amenities that are shown when using the MY ACCOUNT link on the top right of their home page?

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Thanks.

[barbc]

The list of amenities that I reported in my first post, is the list of amenities

that were offered at the time that I "bought" the room, and yes, it is still the

same list as is on my receipt, and the full list is still there when I look under

my account (including free internet). I just searched on my dates again, and the hotel is not listed, they

must be close to sold out for those dates, as I had to call the hotel directly to

book the two nights prior. However, I just searched that zone for tomorrow night,

6/10, and the hotel shows at a rate of $129 per night (4*). The free internet amenity is gone

for that date and other future dates, so I assume someone has responded to the email

I sent and removed that amenity from the list. Hope this isn't too confusing, I don't know

how else to state it.

[thereuare]

Completely understood :)

Thanks for the follow-up!