Just got back from a Priceline stay here. I had a similar positive experience to those above. I was given a second floor twin superior room, which was fine for my needs. I believe it may have been smoking, but I didn't notice that at all. Rooms are smallish, but modern, bright and clean. I wouldn't entertain there, but I could certainly get work done. Also, they use toiletry dispensers in the rooms rather than small bottles; they do give small soap bars, but if you use hair conditioner, bring your own as it is not provided. As of November '04, the hotel offers free wireless internet access in the lobby, which also clogs the lobby up (but free access is great!) Also, the fitness room is decent and free. As stated before, several food options and the tube a very short walk away. This was not one of the most luxurious 4* Priceline bids I have ever won (I'd say it's more a 3.5*) but it was a great bargain for a fine stay. Access to and from Heathrow or central London via the Piccadilly line was easy as pie. Do note though, that if you opt to take the tube from Heathrow, there is a flight of about 20 steps at the Gloucester Road station that is unavoidable. I only hit it going down, which was no big deal with what I had (2 medium-large bags) but going up with very large bags alone might have been difficult.