When looking at Priceline's Low Price Guarantee, I got the impression that I would get a refund only if the hotel-quoted rate was lower than the Priceline price BEFORE Priceline's fees were added. Before the fees were added, the prices were about the same, so I figured I was out of luck. Nevertheless, I emailed Priceline, stating that I figured I was not entitled to any refund but still wanted to express my dissatisfaction with the transaction. I was a little surprised when I got email a couple of hours later, telling me to call a customer service number. When I did, the agent ended up giving me a refund of $26. I am still disappointed in the deal (especially since my son, who is attending Baylor, tells me that the hotel is not in a very nice area of Waco), but things like this happen on occasion with Priceline. I have been a reader of your board for several years but in the past have forgotten to use your PRICELINE link. I remembered this time! I also recently made car reservations in Ft. Lauderdale using PRICELINE and your link.