There are pictures of the rooms availible on the Manchester Website. Elsewhere on the website is a 360 virtual tour. Both show a floral bedspread. For some folks, that's a dealbreaker. Personally, it doesn't bother me. You'll just have to decide for yourself. On dishonest maids: At every hotel in the world, two things happen on a regular basis: 1) An occasional dishonest maid swipes something of nominal value out of a room, and 2) An occasional forgetful occupant drops something of nominal value in the dresser, closet, bathroom cabinet, or under the bed, and blames it on a dishonest maid. I've stayed hundreds of nights in hotels, and have never had anything disappear. Not so much as pocket change or a wristwatch. I also make it a point to take my wallet with me, and put anything valuable out of sight. I don't leave cash in the room unattended. I put my laptop in it's bag, in my suitcase. I think people that are asking to get robbed sometimes get what they're asking for. This stands true in hotel rooms and everywhere else. The Manchester Grand Hyatt (probably) doesn't have any more (or less) of a problem with problems #1 and 2 than any other hotel in the world. Housekeeping (at almost every hotel) will visit the room every day, make the beds, give you clean towels, and empty the trash. They vaccum when the room needs it. If you didn't get one of those things (or if they weren't done to your satisfaction), dial "0", and someone will come back and do it again. You may have a better response at nicer hotels (like the Manchester Grand) than 1* hotels. Newbie, some people were born into this world to complain. For whatever reason, these same people are drawn to travel websites like tripadvisor. Cruises are especially bad about complainers. On a cruise, you get on a boat with every amenity known to man, food coming out of a dozen restaurants in unlimited quantity, 24 hours a day, free room service, room stewards that make up your room TWICE a day, pools, unlimited towels, clean robes, blankets, entertainment, etcetera... and you get people who come back after a 10 day vacation just to post a 5 page complaint on a public bulletin board, because the room service took 9 minutes to get there, and it used to only take 5. (Sorry if this is a rant... I've been reading a lot of trip reviews lately!) What I'm getting at here, is that you have no need to worry about the service at a 4* hotel. Any 4* hotel. If you're unhappy about something, call the front desk, they'll fix it in a jiffy. If they don't fix it, just take a deep breath and remember you're on vacation, and you're having a good time. YOU already seem to me like the kind of person who grasps that concept. The people who complain endlessly on certain travel websites don't. And to your 2nd question -- a less verbose answer -- calling ahead can't hurt. If I call, I try to do it the day before, mid-day, before they have prepared the next day's room list, and while they're not busy with check-in and check-out. I also try and be especially charming, and say how excited I am to be going to San Diego (or whereever), and how I'd love to be able to get a great view of the city with a king bed. Then when I check in, I ask again. I try to check in dressed nice, I feel it increases my chances of getting an upgrade. Best of luck!