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hot Wire and Bed Bugs
Posted 04 January 2011 - 01:19 PM
I have a particular sensitivity to any insect bites and have a severe reaction, so naturally I was concerned.
I contacted Hotwire and explained the situation and after several replies back and forth, some of which were a complete brush off and didn't even address my concerns, but rather took the form of a pre-fab letter on another issue, they finally said that I would have to stay at the hotel and experience the problem before I could contact them to do anything. In other word, I have to get bitten (which would undoubtendly ruin my entire trip) before they would even consider addressing the problem.
That is the last time I will ever use this service and the last time any of my friends or family will use it. They may have saved a few bucks by refusing to change or refund my hotel, but they literally lost thousands in business.
So...BEWARE OF BEDBUGS AND HOTWIRE'S POLICY THAT THEY SHOULD BITE YOU AND RUIN YOUR TRIP BEFORE THEY TAKE ACTION.
Feel free to post this on any additional sites that will help people. I have and will continue to. People need to know what they're getting into. Sometime a good deal is a really really bad one.
Posted 04 January 2011 - 02:05 PM
Please share your winning bid with the board and post a conclusion to your Priceline New York City topic and we will comment further.
While we welcome both positive and negative experiences, please keep in mind that the spirit of this message board is helping users.
If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'
It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help.
Posted 04 January 2011 - 07:56 PM
Which hotel is this?
Posted 08 January 2011 - 09:24 AM
You have to realize though, reviews can be pretty biased. I was checking up on a hotel once and say a review someone wrote that started out saying he was upset because they didn't have HBO and so he couldn't watch True Blood. Then at the end, after ranting about the lack of HBO for a few lines, says the hotel has bed bugs. :/
Posted 08 January 2011 - 12:34 PM
I do not think it fair to blame them for bedbugs in individual hotels which is something clearly they cannot control.
So for me if you have a beef and actually had damages(it seems not) of any kind check woth your individual hotel.
In the future it is easy to inspect hotel rooms for bedbugs "fecal spots" are the telltale sign simply get amother room.
I for one will continue to book Hotwire for their excellent value on 4 star and above.
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