Yo Eleven

I went ahead and made the booking and sure enough it is Rosen Centre Hotel through Better Bidding. I am very pleased with the booking. Before I booked I did go to the website and it says there is NO availability on the night we check in. But we got matched with this hotel anyway. Why is that?

I would like information on which hotel this could be. Thanks for any help with this one: Orlando Sea World I-Drive South 4* rating Check in: 10/20/17 Check out: 10/22/17 Nightly rate: $70.00 Amenities Include: Free Internet, Pool(s), Pet friendly, Fitness center, Business center and more... EASY TAB: FULL AMENITIES: Free Internet, Pet friendly, Smoke-free rooms, Fitness center, Pool(s), Restaurant(s), Business center, Self-service laundry, Internet access, Golf nearby, Spa services, Children's activities

Thank you so very much! You are great! Let me sleep on this and try again this week. I am still trying to just catch up on myself on what just happened!

Everyone who is reading this post. ALWAYS listen to the recommendations given by the Admins of the Better Bidding forum. Okay. Here is what happened. I called Hotwire. The representative wanted to look up my reservation and see if he can assist. I of course allowed him to do just that. He went over the notes from last nights phone call. He understood my concerns. He offered the same cancellation with the 100 dollar fee. I of course respectfully declined and requested to speak to a supervisor. That request was immediately given and a supervisor came on shortly. She read the notes and understood my concerns. She explained to me Hotwire's policy regarding blind bookings. They cannot refund directly, HOWEVER she called the hotel on my behalf and explained the situation while I was placed on hold. She came back on and the property agreed to refund my payment. This was absolutely fantastic. I should be receiving a refund on my credit card in the coming days. Now, I asked the supervisor about this and explained these fees need to be disclosed. She suggested I do not do blind bookings as these fees can show up after the booking is completed. I asked: What if the cleaning fee is $500.00? Is this reasonable? I do not think that just because it is a blind booking that these fees should not be disclosed. It is not fair to the consumer. It does appear they have received other complaints (not necessarily regarding this property) but of the hidden fee in general. in closing I applaud Hotwire for helping me. I also applaud this property for doing the right thing and issuing a refund. This speaks highly of their customer service. I think Hotwire needs to look into this matter and suggested they review their listings and how fees are disclosed. Now I am up in arms on what to do here? I still need to find a place to stay. Is this simply a fluke or should I expect undisclosed fees on another booking I make? Thank you again for all your help here. This is quite an interesting experience.

I will absolutely take your advice and will call again.

Thank you for your response. Yes, the resort fee was properly disclosed. No issue with that. The cleaning fee appears to not have been properly disclosed per the FTC guidelines that the disclosure of is "clear and conspicuous" when booking the reservation. I called Hotwire. They understand my concern and offered me a credit refund on a non cancellable reservation. However, a $100 cancel fee would apply. Since the cleaning fee is less than the cancel fee I declined the credit refund offer. I called the property and expressed my concern. They told me to take it up with Hotwire. It is their policy which is disclosed on their website. One problem. I booked through a third party and did not know officially what the actual property would be until after the transaction was completed. This charge will apply at the time of stay. Any reasonable consumer would go ahead and stay at the property and dispute the improper undisclosed charge during the visit. I believe it is the property's responsibility to make certain the third party has their information that is "clear and conspicuous" during the booking phase of the transaction. It is the property that will be charging the fee, not Hotwire. This is going to be a very interesting scenario and a learning exercise. This forum as been very helpful. I frequent Hotwire often and have been satisfied with their services I am not sure if this should be marked as a "Win" because essentially I am already disputing the improperly disclosed fee. You may want to follow this transaction and see what the outcome is. The trip is next week so this will take place soon. I am satisfied with the better bidding forum and hotwire. I am unsatisfied that it appears that the cleaning fee of $80 which is beyond the threshold that any reasonable consumer, if disclosed properly, would have selected another option. Stay tuned. I will update you with what happens. Thank you.

Your guess was correct. I am confused though. At check out on hotwire via this forum I was told about the resort fee only. Upon assignment i was then informed about a $80 per stay cleaning. This does not appear to be appropriate. This fee was not properly disclosed to the consumer.

Check in 10/20/2017 Check out 10/22/2017

Here are the full amenities using the Easy Tab: FULL AMENITIES: Free parking, Free Internet, 2-bedroom suite, Full kitchen, Air conditioning, Laundry in room, Fitness center, Pool(s), Restaurant(s), Business center, 24-hour front desk, Self-service laundry, Internet access, Golf nearby, Tennis nearby, Spa services, Kitchenette

Any idea what this location is? 3.5-star 2 Bedroom Condo in Champions Gate - West of Disney area Check in: 10/20/17 Check Out: 10/2/17 Price per night: $66.00 per night Resort Fee: $5.95 per night Complimentary Free Internet Free parking Amenities 2-bedroom suite Air conditioningFitness centerFull kitchenLaundry in room Pool(s)Restaurant(s)

Update the guess was absolutely correct! We booked through this forum and thank you so much!!!!! :)

4-star Resort in Disney - Lake Buena Vista area Check in 3-24 and Check out 3-26 Room Rate: 68.00 plus resort fee Free Internet, Free Parking, Business Center Pool(s) Resort Restaurant(s) Smoke-free rooms Suite 90% Recommended EASY Tab View: FULL AMENITIES: Free parking, Free Internet, Resort, Suite, Smoke-free rooms, Fitness center, Pool(s), Restaurant(s), Business center, Self-service laundry, Internet access, Golf nearby, Tennis nearby, Spa services, Accessible for visually impaired, Accessible for hearing impaired, Accessible path of travel, In-room accessibility, Accessible bathroom, Accessible parking, Roll-in shower

We ended up going with the condo and are very excited to see that the guess was correct! Thank you again and we made certain to click on the booking HOTWIRE link in the Admin's signature to reserve our trip so the forum gets credit for the referral. This was absolutely awesome! We reported this win and the title of the post was adjusted. :)

Trying to ID this one. Any thoughts? 3 star property Orlando-Disney Maingate West Area Condo 6/9/16-6/11/16 $50.00 per night EASY TAB list of amenities: Free parking, Smoke-free rooms, Daily housekeeping, Air conditioning, Children's activities, Fitness center, Pool(s), Restaurant(s), Business center, 24-hour front desk, Self-service laundry, Internet access, Tennis nearby, Kitchenette Thank you very much!

Thank you for the best guess. We are going to look for a couple of other options and will update this thread if we decided to go with this one and let you know the result of it.