Any experience with alpharooms.com?

[cakobau]

(Forgive me if this is in the wrong forum, please move it as necessary.)

Have any of you ever booked a room with AlphaRooms.com ? They were formerly known as Alpha-beds.com. Based in the UK, and they say their posted price includes all taxes, service charges, etc.

They are not an opaque site -- they say explicitly which hotel you're buying. But their refund policies are quite strict. See their terms:

http://www.alpharooms.com/terms.aspx

After a set of failed bids in the Palm Springs area, I have booked a cancellable backup but was looking to "upgrade" it. Came across alpharooms via Kelkoo. Their rate for a Holiday Inn Express is nearly half the rate the Holiday Inn is asking on their own site.

Anyway, any experiences or stories about this agency?

Thanks in advance.

[TravelGuy]

I've never used them, or even heard of them until now, but they appear to be quite reputable.

They also look like a potentially good source for low rates which can be used to take advantage of lowest rate guarantees like the one at Holiday Inn.