Hotwire - billed for an upgrade

[knillse]

Hello,

days after getting the Viceroy in Miami i received an e-mail form Hotwire:

This email is regarding your hotel booking at the Viceroy Miami hotel, Hotwire Itinerary Number 5785xxxxxx

We have been notified that you will be billed to upgrade to a room that will accommodate the number of guests on the reservation. Due to this we would like to offer you the option of either rebooking your reservation and refunding the original and you would be responsible for the new booking or you can pay for the upgrade and we will reimburse you.

If you chose to keep the reservation, please provide the following documentation:

* Credit card statements showing the payment to the hotel.

* A copy of the hotel receipt

* A copy of this email

I'd like to keep the Hotel. Do i have to expect any difficulties? Any experiences?

Thanks Roman

[thereuare]

From our Rules and Policies:

If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help.

Please follow-up your previous Hotwire Key West thread with any purchase/decision you have made for that stay, as well as add a NEW TOPIC to the board with the details of your Viceroy purchase so that the information can help others (please include star rating, city, zone, hotel name, room rate, dates and amenities shown before your purchase... you can still view all of this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page)

Then send me a PM to have this thread re-opened.