hotwire problems

[nitishs]

we went through the stages in booking a room on hotwire and and were sure it was for long beach ,los angeles, and it showed up the same way about 5 times and we booked the room and it turned up to be at arcadia in los angeles county. and it was frustrating trying to explain to people in hotwire that this happened, i am very sure that it said long beach all through until the full booking was made. has anyone else had the same problems??? and what can i do about it???

[thereuare]

Welcome to BetterBidding!

Please see the 2nd post in Our Rules and Policies. Specifically...

If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

Please post your information in the Hotwire section of the appropriate state category and include the city, zone, hotel name, price paid, dates of your stay, and amenities that Hotwire associates with this property (you can still view the amenities by clicking the MY ACCOUNT link on the top right corner of Hotwire's home page).

[gemini4k]

I also had problems with hotwire. In booking a hotel room the process seemed very easy until the end. After finalizing the booking I thought I should call the hotel to make sure they allow pets as I always travel with a small dog. These days many people are traveling with their pets. Throughout the whole booking process it did not once ask about pets, only children. When I contacted the hotel, sure enough they DON'T allow pets. I contacted hotwire right away and the very rude CS rep told me "we only deal with humans". So now I am not only out the money for that reservation but I have to book and pay for another room.

[thereuare]

See the post immediately above yours.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

[traveller4]

I also had the same problem. I was told to use Expedia which identifies the hotel first, then phone then book. It seems to me that there is a breach of agreement because new rules (ie no dogs) are introduced after the booking is made. I wish hotwire would include we take pets on the hotel amenities.

[thereuare]

Start here with Our Rules and Polcies:

While we welcome both positive and negative experiences, please keep in mind that the spirit of this message board is helping users.

If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help.

It seems to me that there is a breach of agreement because new rules (ie no dogs) are introduced after the booking is made. I wish hotwire would include we take pets on the hotel amenities.

No where did it state that the hotel you were purchasing allows dogs, so there is no breach of contract. HOTWIRE (and PRICELINE) are for users who are flexible in the hotel and location they receive, if you need (vs. want) a specific amenity not covered by one of the icons HOTWIRE shows, then HOTWIRE is probably not the best option for your stay.

As per above please post the details of your win to the board.