Priceline Hotel: 4* Seattle (Bellevue-Redmond) Hyatt

[ncsustash]

Hyatt Regency Bellevue 4 Star

Bellevue - Redmond

900 Bellevue Way Ne

Bellevue, Washington 98004

425-462-1234

See Hotel Website

View Map and Directions Check-In Date:

Fri, Aug 28, 2009 / After 03:00 PM

Check-Out Date:

Sat, Aug 29, 2009 / 12:00 PM

Your Offer Price Per Room, Per Night: $86.00

Subtotal: $86.00

Taxes & Service Fees: $20.10

Total Charges*: $106.10

This is my second time with priceline (First time using your site and PRICELINE links... Great Resource!!!) and I accidentally clicked Bellevue as one of my zones when trying to re-bid using the Bothell zone. I called them and they confirmed that I messed up. I really don't want to stay all the way in Bellevue and would pay a $25 dollar change fee and rebook thru them. Any advice on how to get this? Via email or Phone?

[yellowdog]

Welcome to BetterBidding!

Thank you for sharing your win with the board and using our PRICELINE link to begin your bidding :)

I'm sorry to hear this. I can't say if phone is better than mail. I did a misstake once and i mailed them. Looks like most people that post here mail PRICELINE when they have any trouble.

Please keep the board updated in this matter.

Yellowdog.

[ncsustash]

Thank you for taking the time to send us an e-mail. We understand that

you would like to cancel your reservation at the Hyatt Regency Bellevue.

Contractual agreements with our travel partners do not permit us to

change or cancel your reservation.

Prior to submitting your request, you were asked to review and initial a

contract. This contract contained the travel information you entered

during the request process and outlined the terms of the offer,

including your areas and the restriction that your reservation would not

be changed or canceled.

We apologize for the inconvenience and regret being unable to assist

you.

Sincerely,

Abhishek M.

Customer Service Specialist

I know this isn't true because other people have gotten off with a change fee....any advice?

[AaronJB]

I would call and try to talk to someone on the phone rather than emailing them (although sorry to hear that that didn't work out.)

[ncsustash]

Yeah, I tried that to start with. They sent me a copy of the contract where it was clear that I messed up. Should I call the hotel and tell them that I am not coming and see if I will get a refund that way?

[AaronJB]

Worth a try, but the likely answer from the hotel will be no.

[ncsustash]

I sent priceline a reply email after I booked my new room in the correct location.

Thank you for your information. I have already booked another room

under reservation XXXX(new) based on clicking the correct zones.

I appreciate any kind of slack that you give me on reservation

XXX(old) as I will not be using the room as it is outside of the

areas that I was looking for. As I mentioned before I mistakenly

clicked the wrong zone (Bellevue instead of Bothell) and did not catch

it on the reservation confirmation screen.

I would appreciate you canceling XXXX(old) reservation as I will

not be using it.

They replied to call them at 1800.....

When I called them they canceled this one with no cancellation fee. I just got a really nice guy on the phone (based in the us...not abroad call center)

[AaronJB]

Glad to hear that you were able to get this settled and PRICELINE was able to work with you. Which hotel did you get with the new booking?

[ncsustash]

Glad to hear that you were able to get this settled and PRICELINE was able to work with you. Which hotel did you get with the new booking?

Sheraton Seattle1400 Sixth Avenue

Seattle, WA 98101

for 95...haven't posted the win yet.