Hotwire Hotel: 5* Las Vegas (Strp Central) Wynn

[kearney33]

MIRACLE - READ THIS!!

HOTWIRE BID ON 04/25/09...5 STAR CENTRAL STRIP = WYNN FOR $125/NIGHT. I ORIGINALLY BOOKED THE ROOM FOR 06/20-06/22. UNFORTUNATELY MY PLANS CHANGED AND TRIED TO CHANGE MY DATES TO 06/18-06/20. HOTWIRE DENIED MY REQUEST X3 TO CHANGE THE DATES...YOU BOOKED IT...IT'S IN STONE.

MY ARMENIAN/IRISH BLOOD GOT THE BEST OF ME AND I CALLED THE WYNN WHO INDICATED THEY WOULD BE HAPPY TO ACCOMMODATE MY REQUEST BUT COULD NOT CHANGE IT...ONLY HOTWIRE COULD....BACK TO SQUARE ONE. I FINALLY WROTE A LETTER TO THE CEO OF HOTWIRE...YES, IF YOU GOOGLE ENOUGH YOU CAN FIND HIS NAME/ADDDRESS IN SAN FRANCISCO (BY THE WAY, HE NEVER REPLIED TO MY LETTER) AND I CC'D THE WYNN CEO FIGURING MY LETTER WOULD GO INTO THE TRASH. I STATED HOW A SIMPLE REQUEST WAS BEING DENIED AND DURING THESE TOUGH TIMES...THEY SHOULD BE MORE FLEXIBLE....I STATED THAT THE WYNN HOTEL WOULD WANT TO PARTNER WITH A "WINNER" LIKE HOTWIRE BUT THEY WOULD "LOSE" MY BUSINESS IF THEY DID NOT ACCOMMODATE THOSE DATES.

LO AND BEHOLD, I RECEIVED A CALL FROM THE CORPORATE CUSTOMER AFFAIRS OF HOTWIRE AND THEY CHANGED MY DATES!!!!!!!!!!!! EVERYONE SAID IT WAS IMPOSSIBLE...BUT WITH PERSERVERANCE...ANYTHING IS POSSIBLE. NOT SURE WHAT DID IT...MY HARRASSING CALLS, MY LETTER TO THE CEOS OR MY ARMENIAN/IRISH TEMPER....BUT THE DATES ARE CHANGED AND I'M A HAPPIER CUSTOMER.

I WOULD TEND TO AGREE WITH 99.9% OF ALL THE SITES THAT SAY HOTWIRE GRABS THE MONEY AND RUNS...THEY ALMOST DID IT TO ME. I HAVE LEARNED MY LESSON WITH HOTWIRE AND WON'T ATTEMPT TO CHANGE DATES AGAIN BECAUSE IT WAS A LOT OF WORK TO GET IT FIXED. MY FAULT FOR BOOKING THE WRONG DATES...BUT I HAVE TO SAY THAT THE WYNN WAS EXTREMELY HELPFUL IN TRYING TO GET IT CHANGED...BUT HOTWIRE HAS THE FINAL SAY.

[thereuare]

PLEASE don't type in ALL CAPS as it makes your post difficult to read.

Thank you for sharing your results with the board. While i'm glad you were able to work it out with the Wynn and HOTWIRE to change your dates, it's not as easy as a "A SIMPLE REQUEST WAS BEING DENIED" as you make it out to be. Hotel rooms, and rates, are capacity controlled and rates are adjusted up/down based upon occupancy levels. The Wynn may have offered rooms for the dates you originally purchased because occupancy was low and the dates you wanted to change to may have had high occupancy... making it a bad deal for the hotel to swtich the dates.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

Enjoy your stay... hope your good luck continues in Vegas! :)