Hotwire Hotel: 3.5* Los Angeles (Glendale-Burbank-Universal City) Holiday Inn Garland

[richdad]

Hotwire's rating guidelines for 3-star hotels includes Holiday Inn, when I got a 3.5-star hotel in Glendale - Burbank - Universal City Area (May 24-29, 2009), I got The Beverly Garland Holiday Inn in North Hollywood, not only the staff here are rude, I asked one of them this simple question, how long does their washing machine cycle run, his EXACT reply, "I don't know and I don't care. I'm busy reading a text message now." Then he looked away from me! That's not all, I checked out of Hilton LAX, a 3.5-star rating at hotwire just before checking into this Holiday Inn, the Hilton may ranked in the 40s at tripadvisor but it is a much better hotel compared to The Beverly Garland Holiday Inn (which surprisingly ranks in the mid-20s at tripadvisor). The TV here is so old (from the 80s or 70s, seriously) - it is shocking. Of course, everything else here looks dated too, the room I got is small, Hilton LAX's rooms a lot more comfortable, this Holiday Inn looks and feels more like a Motel 6 or a Super 8. Be warned!

[thereuare]

Welcome to BetterBidding!

Sorry to hear you're not enjoying your stay at this property... you may not feel like moving, but if you're miserable enough, you can call HOTWIRE and try to have them cancel the remainder of the reservation based upon the issues and experience you're having.

Can you please add a reply to this thread with the price paid per nite and the amenities shown before your purchase... you can still view this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page. It would also be appreciated if you added the details of your Hilton purchase to the board as a NEW TOPIC as well.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

If you pursue anything with HOTWIRE let know the outcome... hope your future stays are better.

[richdad]

3.5-star hotel in Glendale - Burbank - Universal City Area

Holiday Inn Universal Studios Hollywood, CA or known as The Beverly Garland Holiday Inn

4222 Vineland Avenue, North Hollywood, CA, 91602

Phone (818) 980-8000

Paid $79/night, total 5-nigh stay (with tax and all of hotwire's HIDDEN fees) = $450.76

As expected, HOTWIRE refused to refund, compensate or change hotel. Even with over 74,000 pages of complaints when you google "hotwire and complants", they are still humming along fine. The Interner is still a wild, wild west!

This hotel features the following amenities:

Fitness Center

Pool(s)

Restaurant(s)

Laundry Facilities

Tennis Nearby

Children's Activity Program

[thereuare]

Thanks for the follow-up!

Have you tried contacting HOTWIRE since you checked-in? They usually at least want you to 'give the hotel a try' before considering any type of refund or compensation. And i think everyone knows that while your google search may have returned 74K pages, many of those pages are likely not even about HOTWIRE (the travel company) and stating 'facts' such as this doesn't strengthen your argument regarding the complaints/issues you have with this particular property.

Hope your stay improves and you have better results with your future travel plans.