Hotwire Hotel: 3* DC (Crystal City-Airport DCA) Sheraton Crystal City

[elp2]

I just received this e-mail from Hotwire...

Dear elp2,

We are contacting you about your upcoming stay at Sheraton Crystal City Hotel, Hotwire itinerary XXXXXXXXXX. We regret that the hotel is not able to offer the Pool(s) that was listed on our site.

We do periodically review our hotel partners' amenities to show the most accurate and up-to-date information, and we recently changed our site to reflect the current offerings of Sheraton Crystal City Hotel.

As such, we would like to offer you the option of either cancelling the reservation for a full refund along with $50.00 HotDollars, or keeping the reservation and receiving 50% of your entire stay in HotDollars. HotDollars can be used for any hotel, flight, or Hotwire hot Rate rental car booking on Hotwire. Each HotDollar is equivalent to one U.S. dollar and is available for one year from the date of issuance. Should you choose to cancel, we would be happy to assist you in rebooking to be certain that you are accommodated during your trip.

Please let us know your decision by emailing Hotwire at [email protected] or by calling 1-866-HOTWIRE (468-9473). If you reply to this email address, your email will not be received.

Our customers are important to us, and we hope to have a chance to better serve your needs in the near future.

If you have already contacted Hotwire Customer Care regarding your reservation, please disregard this message.

Sincerely,

Hotwire Customer Care

Please note: We're unable to answer replies to this email address. If you have any questions, you can reach us at [email protected] or at the phone numbers listed in the contact information.

[thereuare]

Welcome to BetterBidding!

Thanks for the update regarding this property.

Can you please share the details of your purchase with the board (star rating, city, zone, hotel name, price paid before fees and taxes, amenties shown before your purchase)... you can still view all of this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

Perhaps knowing this hotel is available at a specific timeframe will prompt somebody else to choose this zone.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

Enjoy your stay.

PS- which option did you choose?

[elp2]

Prior to receiving this e-mail, the hotel was listed as a 3* in Crystal City - Reagan National Airport zone, with Airport Shuttle, Pool, Restaurant, and Business Center amenities.

My dates are June 19 - June 21.

I paid $69 per night.

Since I'm attending a professional conference at the hotel next door, I opted to keep this reservation and was credited about $78 in HotDollars.

elp2

[AaronJB]

Thank you so much for the follow-up. :)