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FL Car Rental


nm184
By nm184,
in

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I would like to know the reason reservations on hotwire are non-negotioable. I understand a penalty or some other tax for having to change or cancel a reservation but to just steal someones money by pocketing funds and providing nothing in return is just plain wrong. It is one of the things fundamentally wrong with our country. As long as there is a legal loophole you can literally steal without consequence.

I was scheduled to participate in an in-service training class in Florida while living in Utah. I reserved a vehicle for a week and pre-paid thru Hotwire. The dates of the training have now changed and shame on me for not realizing the policy? but what a joke. During these troubling times it stings to have a company steal $336.28 for something that has occurred beyond your control and then offer no type of recourse whatsoever.

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While we welcome both positive and negative experiences, please keep in mind that the spirit of this message board is helping users.

If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help.

Thanks! :)

Please post the details of your win as a reply to this thread... the City, Car Size, Car Rental Company, Price per day, and dates of your rental. We'll then edit the topic title to reflect the details of your purchase and reply to your question above.

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