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Hotwire Hotel: 3.5* Cancun (Downtown-City Center) NH Krystal


deeb
By deeb,
in

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sorry for the duplicate post. forgot to include "cancun" in the subject line and couldn't figure out how to edit or delete posting.

3.5-star hotel in Cancun City Center Vicinity

Requested Dates of Stay: Jan 15 - 20, 2009

$200 per night

Amenities

Resort

Beachfront

Food and Beverages Included

Premium Beverages Included

A La Carte Dining

Daily Activities Included

Fitness Center

Pool(s)

Restaurant(s)

Business Center

Tennis Nearby

Spa Services

All-Inclusive

------------------------------------------

3.5-star hotel in North Hotel Zone

Requested Dates of Stay: Jan 15 - 20, 2009

$174 per night

Trip Advisor = 3.5 out of 5 (1180 votes)

Amenities

Resort

Beachfront

Food and Beverages Included

A La Carte Dining

Water Sports/Activities Included

Evening Entertainment Included

Daily Activities Included

Fitness Center

Pool(s)

Restaurant(s)

Business Center

Golf Nearby

Tennis Nearby

All-Inclusive

Thanks!

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:) :)

BEWARE - 3.5* Cancun All-Inclusive City Center Hotwire is the following:

NH Krystal Blvd.

Kukulcan Km 9, Hotel Zone

Cancun, Quintana Roo 77500

Mexico

011-52-99-8848-9800

Date of Stay 01/18/08-01/20/08

Just looked up the hotel reviews and there's NO BEACH. Apparently the hurricanes destroyed it and what was left, the winter tides wash away. Who goes to a Cancun all inclusive without a beach? Me i guess! As a long time HOTWIRE user, I can't express how disappointed i am with this so called "win". Tried calling hotwire to report this misrepresentation of hotel amenities (they listed it as beachfront) but they said "there's a beach nearby" so basically tough luck lady. At $260 a night Canadian i'm very VERY disappointed. Guess i'll just have to drink my weight in whiskey.

Amenities:

Resort

Beachfront

Food and Beverages Included

Premium Beverages Included

A La Carte Dining

Daily Activities Included

Fitness Center

Pool(s)

Restaurant(s)

Business Center

Tennis Nearby

Spa Services

All-Inclusive

Lastly, anyone know how to submit a formal complaint to the fine folks at HOTWIRE?

Hope this post prevents others from selecting this hotel.

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Sorry to hear that you're disappointed with the results.

I'm not familiar with the condition of the beach at this property (or the lack of, as the case may be) but if the beach is has truly been washed away i would try calling HOTWIRE once again and explain that you bought a Beachfront property, based upon the amenity icon shown, and this property is not Beachfront. If they respond that there is a beach nearby, i'd remind them that they have a different icon for properties with Beach Access. If the first rep can't assist ask to speak to a supervisor.

Keep us updated as to how it goes.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

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