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Hotwire Hotel: 2.5* Montreal (Downtown) Auberge Celebrities by Exclusives Hotel


Vacas Mugen
By Vacas Mugen,
in

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Posted

2.5* hotel booked for 2 nights, 11/9 to 11/11

Price was $34 a night

Amenities listed:

Boutique Hotel

Complimentary Breakfast

High-speed Internet Access

Hotel was:

Auberge Celebrities By Exclusives Hotel

1095 Saint DenisSouth Montreal

Montreal, Qu

Posted

This is the same hotel which I stayed, which was booked on priceline in August. It changed name at least 2 times from the time I booked (July) to the time I stayed: Glamour Hotel and Suites, then Cosmopolitan Montreal, now Auberge Celebrities. The hotel owns pretty much half the block so they keep changing addresses. Tripadvisor even had to delete the previous rankings for this hotel, since the previous incarnation keep changing address. But it figures in the top 10 worst hotel in Montreal. To call this a 2.5 is a crime!!!!

Posted

Just an update on the situation. After reading the reviews for Glamour Hotel and City Cosmopolitan, and whatever else they were called, I decided this hotel was unacceptable. After calling Hotwire and providing links to the various scary reviews available online, the HOTWIRE rep agreed that this hotel should probably not be listed as 2.5 stars, so agreed to give me a refund.

Thanks for all the advice!

Posted

Glad you were able to to resolve it with them and kudos (once again) to HOTWIRE's customer service. While they do take some heat sometimes for not budging on 'judgement' calls (a user complaining that a 4* hotel should really be 3.5*, which is fairly subjective), they are fairly reasonable if there is a property which appears to be decisively misrated.

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