Hotwire Hotel: 3.5* Atlanta (Buckhead) Georgian Terrace

[modestGuy]

Opps, I totally forgot to use the HOTWIRE link. :) Will use it on rebooking though. :)

Amenities: Boutique, Fitness Center, Pool, Restaurant, and Business Center

HOTWIRE have excellent customer service. I was disappointed with the hotel I ended up so i wrote them an email. Below is an email from them...

Thank you for contacting us regarding your reservation with The GeorgianTerrace Hotel, Hotwire Itinerary Number xxxxxxxxxx.

I regret you are disappointed with your Hotwire hotel reservation because of the negative reviews you saw from other travel Sites. At Hotwire, to best assist our customers during the online booking process,Hotwire strives to provide clear instructions and accurate information on our Web site. To support our Hotel Star Ratings Promise, we constantly review our hotel partners' star ratings to ensure we provide the most accurate and up-to-date information.

Customer feedback helps us ensure our properties continue to meet the high quality standards we expect from all of our partners. After receiving feedback from you and other guests, we re-evaluated the property and adjusted the star rating to 3-Star.

As such, we would like to offer you the option of either canceling the reservation for a full refund, or keeping the reservation and receiving $75.00 HotDollars good for any future booking on the Hotwire Web site. One HotDollar is equivalent to one U.S. dollar in value when used for any future booking on the Hotwire Web site. Should you choose to cancel,we would be happy to assist you in rebooking to be certain that you are accommodated during your trip. Please respond with your decision by replying to this email or by calling at the phone number provided below.

Please accept our apologies for any inconvenience this may cause you. Our customers are very important to us, and we would like to ensure thatyou are provided with the best possible experience.

Follow up email from hotwire...

Thank you for contacting us regarding your reservation at The Georgian Terrace Hotel, Hotwire Itinerary Number xxxxxxxxxx.

A credit in the amount of $206.33 was issued to the card used to book your Hotwire reservation on Itinerary # xxxxxxxxxx. This amount will appear on your credit card statement within one to two billing cycles. Please allow a minimum of 60 days before contacting us directly regarding your refund, as billing cycles vary by bank.

[thereuare]

Sorry to hear that you were disappointed with your purchase but glad to hear that HOTWIRE listed to your objection and resolved it to your satisfcation.

Thanks for the information on the downgrade and we have updated the Hotwire Hotel List accordingly.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

PS- although it appears the downgrade hasn't yet taken effect as searching HOTWIRE for your dates still shows this offering at 3.5 stars