MadThom Posted July 23, 2008 Report Posted July 23, 2008 I just finished a 4 hour session of charging at windmills. I theunemployed father, borrowed money for the summer visit of my children.Well, I booked in reverse, my error was departing Boston to Atlanta for their flight. Where I live in Boston and they in Atlanta. Here is what the readers might find illuminating Priceline told me "it was cheaper to go to Northwest to fix it". After writing inwaiting for response and following direction to the letter, my 550.21total price for two was now penalized an additional $1280.00 to makethe change. I fiddle with the dials and could get it no lower than$850.00. I called in and, in record time, spoke with an agent she getsit down to as low as possible for a penalty of $462.00. That would beover $1000.00 to get my kids up to see me. She recommends I go topriceline "as they can fix it for less". After I explain it to them forthe third time I am put on hold for a full 45 minutes. During this timeI "price" aticket for the same route right then; with tax and alltotal is $586.00 for new unrelated tickets. Adding the 75 per ticketfee northwest and 30 per ticket Priceline change plus fare differencethats a penalty of 246.00 (about what I would have expected). So after45 minutes the gentleman comes on the phone and says the best he can dois a 540.00 penalty... Message airlines are hurting if you falter inyour booking details you might as well throw away the e-stub and buyanother ticket cause there is where the gouging starts.
thereuare Posted July 23, 2008 Report Posted July 23, 2008 From Our Rules and Policities:If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases
Brettik Posted July 29, 2008 Report Posted July 29, 2008 Hey!I am new to join this travel group! I wold be surprised to watch this new forum conversing the journey.
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