Hotwire Hotel: 4* Toronto (Downtown) Metropolitan Hotel

[Jayemm5581]

I booked the Metropolitan Hotel (4*) on Hotwire for $86US for a stay in Toronto on April 17 2004. The room was not available until 5:15 p.m despite the fact I arrived at 1p.m to check in. The room was tiny, the linens were stained and the window treatment was dirty. Furthurmore, after reporting this to the hotel manager I was offered to upgrade for a fee of $30CDN. The staff was not accommodating and the stay was unpleasent. I have written a formal complaint to Hotwire, yet I have not received a reply yet.

[thereuare]

Welcome to BetterBidding!

Sorry to hear you had a bad stay... the late check-in happens sometimes even with traditional bookings.

Please add the amenities (and sub-zone within Toronto) that Hotwire showed before purchase as that will best help others attempt to identify (and avoid if they choose to do so) this property.

You may also want to post your comments in our HOTEL REVIEW section as over time it is there where you comments will get the most exposure (but please don't forget to add the amenities in this post.... you can still view them by clicking on the MY ACCOUNT link on the top right corner of Hotwire's home page)

[Jayemm5581]

Amenities: Restaurant, Pool, Fitness Center, Business Center

Zone: Downtown Toronto

[thereuare]

Thanks for the follow-up. :)

Keep us updated if you hear anything back from Hotwire.