Hotwire Hotel: 4* NYC (MTS) Roger Williams Hotel

[fipile]

A brief post to confirm the matching between HOTWIRE description and actual Hotel name.

booked for May,3rd to 8th at 189$/night

Listed Amenities: Boutique, Non-Smoking, Fitness, Business Center

[thereuare]

Welcome to BetterBidding!

Thank you for sharing your results with the board.

We have moved your post to its own topic since it is for different dates than the thread you had replied to.

If you didn't, please remember to use the board's HOTWIRE link to begin your future purchases.

Enjoy your stay in NYC.

[fipile]

Hi.

I am in deep trouble. I just received the following email.

Has anyone had to face the same problem ? What are Hotwire obligations towards already agreed reservations ?

I cannont cancel my plans.

Can I ask that they book me for the same price at an equivalent/higher grade hotel ?

Thank you for your advice.

Dear filipe,

This email is regarding your reservation with the Hotel Roger Williams, NYC, 03 April - 08 April 2008

We regret to inform you the hotel is overbooked during the dates of your

stay. As the hotel is unable to honor this reservation, we need to

cancel and refund this reservation. To simply accept your refund, you

can reply to this email with permission to cancel this reservation. If

you need assistance obtaining a new reservation for your trip to New

York City, New York, please contact us directly at 1-866-HOTWIRE

(468-9473). For your convenience, our Customer Care Associates are

available 24-hours a day, 7 days a week.

If we can be of further assistance, please feel free to reply to this

email or contact us directly. Thank you for choosing Hotwire.

Sincerely,

[dahammer]

I would call the customer service and ask what they are willing to do for you as your travel plans are set. You should receive an equivalent accomodations or if you are offered a lesser hotel, you should get compensation in the form of hot Dollars to be used for a future booking. Good luck and let us know how you made out.

[fipile]

I am on the phone now.

They "offer" either refund, or to book me to another hotel. But the new hotel would price would be current site's price (from the $189 I paid to $300 and above). So they refuse so far to book me for the same price at an equivalent hotel in Midtown.

I am asking for the supervisor

[fipile]

Ok.

Sorted out with the supervisor.

I have been rebooked at no extra cost (refund of previous booking + hotwire dollars to cover price difference) to an equivalent 4* hotel in Midtown. i will post the details in the hotwire NY page.

[Sister_X]

Sorry, but I don't get it. There a plenty of rooms (with one and two beds, just in case you booked for more than 2 people) at the Roger Williams available for your travel dates on the hotel website, Expedia and also Hotels.com. How can the Hotel be "overbooked"?