Bostonlover Posted February 13, 2008 Report Share Posted February 13, 2008 Recently I've booked the Holiday Inn hotel in Durango hotel and Hotwire send me the following email:This email is regarding your reservation with the Holiday Inn Durango,CO, Hotwire Itinerary Number ......We periodically review our representation of our hotel partners' starrating. After doing so for this hotel, we have decided to adjust thestar rating to 2.5-stars. While we are confident in the quality of allour hotel partners, the new rating more accurately reflects the servicelevel, accommodations and facilities of this property.As such, we would like to offer you the option of either canceling thereservation for a full refund, or keeping the reservation and receiving50.00 HotDollars. Your HotDollars can be used to book any flight, carrental, hotel reservation or package on the Hotwire Web site. Each oneis equivalent to one U.S. dollar in value and is available for one yearfrom the date of issuance. Should you choose to cancel, we would behappy to assist you in rebooking to be certain that you are accommodatedduring your trip. Please respond with your decision by replying to thisemail or by calling 1-866-HOTWIRE (468-9473).Please accept our apologies for any inconvenience this may cause you.Our customers are very important to us, and we would like to ensure thatyou are provided with the best possible experience.If we can be of further assistance, please feel free to reply to thisemail or contact us directly. Thank you for choosing Hotwire.Sincerely,Amy MHotwire Customer Carewww.hotwire.comShould I cancel the hotel or should I take the offer of the 50 hotdollars?Does anybody know which hotel/motel is the 2-star hotel offered by Hotwire in Durango? Thanks in Advance. Link to comment
thereuare Posted February 13, 2008 Report Share Posted February 13, 2008 Should I cancel the hotel or should I take the offer of the 50 hotdollars?Welcome to BetterBidding!I'd suggest first posting the details of your purchase... or dont' you think other members of the board could benefit from the information? :)See THIS POST and then read YOUR MESSAGES. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
Bostonlover Posted February 13, 2008 Author Report Share Posted February 13, 2008 I'm sorry. Here are the details included.Hotel in Durango, Colorado Holiday Inn Durango, COAbout your hotel: Your reservation has been confirmed. If you need to contact the hotel, please call (970) 247-5393. Trip details Hotel - 1 room, 2 nightsHoliday Inn Durango, CO800 Camino Del RioDurango, Colorado 81301(970) 247-5393See ratings guide Check-in date Fri, Jun 13, 2008 Check-out date Sun, Jun 15, 2008 Primary guest Traveler and Billing Details Hotel 1 room(s) @ $119.00 per night x 2 night(s) $238.00Tax recovery charge and feesHotel subtotal $30.27$268.27 Total $268.27 Some hotels may apply additional charges for incidental fees such as parking. Prices are in $USD. Link to comment
thereuare Posted February 13, 2008 Report Share Posted February 13, 2008 Can you please also include the amenities shown before your purchase as this information will be used by others to try to ID the property before their own purchases. You can still view the amenities associated with this property by going to HOTWIRE and clicking the MY ACCOUNT link near the top of their home page.Likewise, to take a guess as the 2* please include the amenities that HOTWIRE associates with it.If you do cancel, what is your next best option? (and price)Lastly......and then read YOUR MESSAGES. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
Bostonlover Posted February 14, 2008 Author Report Share Posted February 14, 2008 I'm sorry. Here are the details included.Hotel in Durango, Colorado Holiday Inn Durango, COAbout your hotel: Your reservation has been confirmed. If you need to contact the hotel, please call (970) 247-5393. Trip details Hotel - 1 room, 2 nightsHoliday Inn Durango, CO800 Camino Del RioDurango, Colorado 81301(970) 247-5393See ratings guide: close Durango Hotel This Hotel features the following amenities: Fitness CenterGuests have access to exercise equipment; an additional charge may apply. Pool(s)Property offers at least one pool area; hours and dates of operation may be seasonal. Restaurant(s)Property offers at least one restaurant on the premises; hours and days of operation may vary. Laundry Facilities<amenity names only please... not descriptions> Check-in date Fri, Jun 13, 2008 Check-out date Sun, Jun 15, 2008 Primary guest Traveler and Billing Details Hotel 1 room(s) @ $119.00 per night x 2 night(s) $238.00Tax recovery charge and feesHotel subtotal $30.27$268.27 Total $268.27 Link to comment
Bostonlover Posted February 14, 2008 Author Report Share Posted February 14, 2008 The 2* Hotel has the following amenitiesHotel Amenities Complimentary Breakfast<amenity names only please... not descriptions>Laundry Facilities<amenity names only please... not descriptions> Link to comment
thereuare Posted February 14, 2008 Report Share Posted February 14, 2008 The 2* property has not yet been identified, but if i were to take a guess, i'd think the Travelodge would be a possibility.I read the reviews of the Holiday Inn and they are mixed, with the positive reviews commenting on the great location and most of the negative reviews complaining about the lack of value. I did a search for your dates direct at the Holiday Inn website and they are sold-out for the second nite of your stay. I then tried to search for an alternative to this stay and everything of similar quality started higher than $125/nite. Given the rate, less the $25 hot dollars per nite you'll be receiving, i would probalby give it a try and keep the reservation unless you can find something of similar quality for a similar price (or less).If you do cancel, please use this HOTWIRE link to begin any future purchases you make.Let us know what you ultimately decide or if we can be of further help. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
Bostonlover Posted February 14, 2008 Author Report Share Posted February 14, 2008 I'll stay in the Holiday Inn and take the 50 hotdollars. Thanks for your advice. Link to comment
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