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Hotwire Hotel: 2.5* Durango Holiday Inn


Bostonlover
By Bostonlover,
in

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Recently I've booked the Holiday Inn hotel in Durango hotel and Hotwire send me the following email:

This email is regarding your reservation with the Holiday Inn Durango,

CO, Hotwire Itinerary Number ......

We periodically review our representation of our hotel partners' star

rating. After doing so for this hotel, we have decided to adjust the

star rating to 2.5-stars. While we are confident in the quality of all

our hotel partners, the new rating more accurately reflects the service

level, accommodations and facilities of this property.

As such, we would like to offer you the option of either canceling the

reservation for a full refund, or keeping the reservation and receiving

50.00 HotDollars. Your HotDollars can be used to book any flight, car

rental, hotel reservation or package on the Hotwire Web site. Each one

is equivalent to one U.S. dollar in value and is available for one year

from the date of issuance. Should you choose to cancel, we would be

happy to assist you in rebooking to be certain that you are accommodated

during your trip. Please respond with your decision by replying to this

email or by calling 1-866-HOTWIRE (468-9473).

Please accept our apologies for any inconvenience this may cause you.

Our customers are very important to us, and we would like to ensure that

you are provided with the best possible experience.

If we can be of further assistance, please feel free to reply to this

email or contact us directly. Thank you for choosing Hotwire.

Sincerely,

Amy M

Hotwire Customer Care

www.hotwire.com

Should I cancel the hotel or should I take the offer of the 50 hotdollars?

Does anybody know which hotel/motel is the 2-star hotel offered by Hotwire in Durango? Thanks in Advance.

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Should I cancel the hotel or should I take the offer of the 50 hotdollars?

Welcome to BetterBidding!

I'd suggest first posting the details of your purchase... or dont' you think other members of the board could benefit from the information? :)

See THIS POST and then read YOUR MESSAGES.

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

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I'm sorry. Here are the details included.

Hotel in Durango, Colorado

Holiday Inn Durango, CO

About your hotel:

Your reservation has been confirmed. If you need to contact the hotel, please call (970) 247-5393.

Trip details

Hotel - 1 room, 2 nights

Holiday Inn Durango, CO

800 Camino Del Rio

Durango, Colorado 81301

(970) 247-5393

See ratings guide

Check-in date

Fri, Jun 13, 2008 Check-out date

Sun, Jun 15, 2008 Primary guest

Traveler and Billing Details

Hotel

1 room(s) @ $119.00 per night x 2 night(s)

$238.00

Tax recovery charge and fees

Hotel subtotal $30.27

$268.27

Total

$268.27

Some hotels may apply additional charges for incidental fees such as parking. Prices are in $USD.

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Can you please also include the amenities shown before your purchase as this information will be used by others to try to ID the property before their own purchases. You can still view the amenities associated with this property by going to HOTWIRE and clicking the MY ACCOUNT link near the top of their home page.

Likewise, to take a guess as the 2* please include the amenities that HOTWIRE associates with it.

If you do cancel, what is your next best option? (and price)

Lastly...

...and then read YOUR MESSAGES.

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

Link to comment

I'm sorry. Here are the details included.

Hotel in Durango, Colorado

Holiday Inn Durango, CO

About your hotel:

Your reservation has been confirmed. If you need to contact the hotel, please call (970) 247-5393.

Trip details

Hotel - 1 room, 2 nights

Holiday Inn Durango, CO

800 Camino Del Rio

Durango, Colorado 81301

(970) 247-5393

See ratings guide:

close

Durango

Hotel

This Hotel features the following amenities:

Fitness Center

Guests have access to exercise equipment; an additional charge may apply.

Pool(s)

Property offers at least one pool area; hours and dates of operation may be seasonal.

Restaurant(s)

Property offers at least one restaurant on the premises; hours and days of operation may vary.

Laundry Facilities

<amenity names only please... not descriptions>

Check-in date

Fri, Jun 13, 2008 Check-out date

Sun, Jun 15, 2008 Primary guest

Traveler and Billing Details

Hotel

1 room(s) @ $119.00 per night x 2 night(s)

$238.00

Tax recovery charge and fees

Hotel subtotal $30.27

$268.27

Total

$268.27

Link to comment

The 2* property has not yet been identified, but if i were to take a guess, i'd think the Travelodge would be a possibility.

I read the reviews of the Holiday Inn and they are mixed, with the positive reviews commenting on the great location and most of the negative reviews complaining about the lack of value. I did a search for your dates direct at the Holiday Inn website and they are sold-out for the second nite of your stay. I then tried to search for an alternative to this stay and everything of similar quality started higher than $125/nite.

Given the rate, less the $25 hot dollars per nite you'll be receiving, i would probalby give it a try and keep the reservation unless you can find something of similar quality for a similar price (or less).

If you do cancel, please use this HOTWIRE link to begin any future purchases you make.

Let us know what you ultimately decide or if we can be of further help.

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

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