Hotwire Hotel: 2.5* Charlotte (Executive Park-South Park) Staybridge Suites

[modestGuy]

I won a bid for a 3* Staybridge Suites Charlotte - Arrowood, NC $66/night. 12/24-12/29. After I checked priceline.com on the same hotel, I noticed it was only a two stars hotel on priceline. So I emailed hotwire and they reply me with:

Dear xxxxx,

Thank you for contacting us regarding your hotel booking in Charlotte, Hotwire Itinerary Number xxxxxxxxxx.

Thank you for the feedback you provided us about the Staybridge Suites Charlotte - Arrowood. Customer feedback helps us ensure our properties continue to meet the high quality standards we expect from all of our partners. After receiving feedback from you and other guests, we re-evaluated the Staybridge Suites and adjusted the rating to 2.5-stars.

As such, we would like to offer you the option of either canceling the reservation for a full refund, or keeping the reservation and receiving 125 HotDollars good for any future booking on the Hotwire Web site. One HotDollar is equivalent to one U.S. dollar in value when used for any future flight, discounted car rental, hotel reservation or land package on the Hotwire Web site. Should you choose to cancel, we would be happy to assist you in rebooking to be certain that you are accommodated during your trip. Please respond with your decision by replying to this email or by calling 1-866-HOTWIRE (468-9473).

Please accept our apologies for any inconvenience this may cause you. Our customers are very important to us, and we would like to ensure thatyou are provided with the best possible experience.

If we can be of further assistance, please feel free to reply to this email or contact us directly at 1-866-HOTWIRE (468-9473). Thank you for choosing Hotwire.

Sincerely,

David P

Hotwire Customer Care

www.hotwire.com

[thereuare]

The "deal" you had with HOTWIRE was for a 3* hotel (you based upon their say-so). Therefore, now that they have downgraded this property to 2.5*, they offer customers with upcoming stays at this property a refund or some 'hot dollars' as compensation. It's good customer service.

Can you please add the amenties associated with this property to this thread... you can still view these by going to HOTWIRE and clicking the MY STUFF link near the top of their home page.

When did you receive the above letter, as i believe the Staybridge your refering to is in the Executive Park-South Park zone (correct)... and it's currently still appearing as a 3 star :)

Thanks.

PS- which did you decide... refund or hot dollars?

[rpb]

I booked the same hotel on Hotwire in a similiar situation (shows up as 3-star on Hotwire, but 2.5-star on Priceline). Do you think it would be worth my time to email Hotwire about it?

[thereuare]

rpb,

Please don't hotlink to images or post screenshots to the board. If you have a question or issue please continue your Hotwire Hotel thread where you reported the win.

Thanks.