Priceline Hotel: 3* Toronto (Downtown) Metropolitan

[krrobertson]

First bid of $79 was accepted.

Congratulations, you got your price of $79 for a 3 star hotel room.

Metropolitan Hotel (Downtown Toronto)

108 Chestnut

Toronto, ON

Canada

416-977-5000

Check-In Date: Tue, March 27, 2007 <-- Dates

Check-In Time: After 02:00 PM

Check-Out Date: Sun, April 1, 2007

Check-Out Time: 9:30am

Your Offer Price: $79.00

Number of Rooms: 1

Number of Nights: 5

Subtotal: $395.00

Taxes and

Service Fees: $68.25

Total Charges: $463.25

[krrobertson]

When I bid originally, this was a 4 star hotel (I have a hard copy that shows Priceline was advertising it as such). When I arrived, the room was not 4 star quality (or 3 star for that matter). I discussed this with the front desk staff and they informed the manager. I have since received a letter from the hotel stating it is a 3 star hotel. When I contacted Priceline about the discrepancy, they told me they would cancel the remainder of the stay and give me a refund for the unused nights.

Since I had very little time or resources to devote to this offer, I declined and asked for another option. I was told this was my only option.

I have also noticed that they have changed the star rating to 3 on their site, so that when I look at the details, it now states that it is a 3 star hotel.

What are my rights in this matter?

[thereuare]

Welcome to BetterBidding!

I would write Priceline another letter (but start from scratch, i wouldn't reference a previous letter) and explain to them that you "...just returned from your 4 star win at the Metropolitan and were disappointed with your stay as the accomodations were not deserving of a 4 star property. As well, when you now look at your winning bid confirmation online you see that the hotel is currently rated 3 stars. Therefore, you don't feel that you got what you bargained for as your bid amount was on the assumption that you would receive 4 star quality accomodations... and you received a hotel which upon the completion of your stay is only rate 3 stars".

Let us know how the above letter goes and their response.

Good Luck.