Priceline Hotel: 3* Seattle (Downtown) Red Lion Downtown Seattle

[wazzu90]

$158.41 total with taxes and fees for two nights

Parking $25 per night - no real options for street parking nearby.

I've been travelling for more than fifteen years between three and seven days per week. This is the worst hotel I've ever stayed in. We all know mistakes happen or things don't go exactly as planned, but this hotel's response to their own problems was unbelievable.

- Checked me into an occupied room

- Free internet does not work, they told me to stand by the door of the room to use computer

- Bed and bath linens did not look or smell clean

- I was moved between five rooms. Was there for business and got virtually no work done.

- Walls are paper thin, could hear conversation from next door room loud and clear

- Room was very cold, heat does not work.

- They offered me room service to make up for the problems. The room service menu was out of date so everything I tried to order was not available. I recd a $38 charge for room service.

- Staff was very rude on check in and made a big deal about me being a 'priceline' customer.

- Was denied request to speak to manager while there. Spoke to manager after trip, she was not nice. Everytime she asked me a question, she would talk over me as I tried to explain what happened. I see where her employees get their non customer service attitude. I've requested to speak with Red Lion corp HQ four times with no response.

- Price line took 3 requests over last week to get a response. They are looking into matters.