Priceline Hotel: 2.5* Melbourne Hampton Inn Melbourne

[SomeGirl]

Decent reviews so I'm pleased with this win.  As always, I used the PRICELINE links on this site to start my search.

[AaronJB]

Congrats on your success.

 

Great deal for this Hampton Inn property and glad to hear that you're pleased with the result.

 

Thank you using the site's PRICELINE or HOTWIRE links to start your purchase and sharing your win, helping us update the Priceline Hotel List with this new PRICELINE property.

 

Enjoy your stay.

[SomeGirl]

Received this email today - never had this happen before.  Should I kick up a stink?

 

We are writing to you today regarding your hotel reservation at the
Hampton Inn Melbourne for Trip Number ###########.

We have received a notification that the hotel had a system issue which
caused an incorrect room rate to be loaded into our system. As a result,
your reservation is not confirmed and cannot be accommodated. Because of
this, we have canceled your reservation and processed a full refund of
54.66 USD. This refund will be processed through our system within 24
hours; however, posting time is dependent on your bank.

We apologize for the inconvenience, and we thank you for your
understanding.
 

[thereuare]

Sorry to hear this happened...

If you really want to stay there i would write Hotwire asking what the correct rate should have been since the regular rate is currently only $111 for this nite... a Hotwire rate of $44 is certainly not out of the realm of possibilities; it's not as if the hotel was regularly priced at $300+ and the HOTWIRE rate was an obvious error.

 

You can try to get HOTWIRE to put pressure on the hotel and have them honor the reservation, and if unsuccessful i would at least ask for HotDollars ($25 would seem fair to me based upon the room cost) for the inconvenience and trouble that you now have to go thru in order to re-book. (or if the price difference above between the correct Hotwire price and the price you paid is negligible ($20-$30), maybe you can agree to pay the difference and have Hotwire give you HotDollars to use on a future purchase for the same amount). 

 

As always when trying to resolve a customer service issue, don't scream or yell, be reasonable, and show a willingness to be a little flexible too in order to find a solution that everyone can live with.

 

Let us know if you're able to make any headway, and if you need help with a replacement, please start a NEW TOPIC.

 

GOOD LUCK!!!