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Hotwire Hotel: 2.5* Richmond (Midlothian) Best Western Governors Motel


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While rate was good [vs $99 on AAA/senior rate online], and it predicted this hotel when clicked on, the front desk person [who claimed to be the only person on duty during the day - with no manager available] said the booking came thru as a "king accessible" and that she couldn't change to a 2 bed room, even though they considered them the same rate type without approval from Expedia.  Which is utter nonsense - as if Expedia owns the local hotel.  

Most of the time when called in advance hotels are happy to accommodate bed types if they have them available, as this hotel said they had.

 

Complimentary

Free breakfastFree InternetFree parking

Amenities

Business centerFitness centerGolf nearbyPool(s)Smoke-free rooms

 

Full list from Hotwire Easy View Green tab:

 

FULL AMENITIES: Free parking, Free breakfast, Free Internet, Smoke-free rooms, Fitness center, Pool(s), Business center, Internet access, Golf nearby, Tennis nearby, Accessible for visually impaired, Accessible for hearing impaired, Accessible path of travel, In-room accessibility, Wheelchair accessible, Accessible bathroom, Accessible parking

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Sorry to hear the hotel was not willing to accommodate your request for a 2 bedded room... it's understandable when the hotel charges more for the room type requested, but in this instance if the room types cost the same (and they had enough vacancy of each type), there seems to be little reason not to accommodate the guest's request.

 

Thank you for sharing your win with the board and helping us update the Hotwire Hotel List with the new star rating and amenity set for this property.

 

Other than the bedding issue hope you enjoyed your stay.

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