Hotwire Hotel: Question - Loews Madison

[lisa4748]

Hi, 

I recently booked (via hotrate) for 3 rooms and ended up with the Loews Madison for 6 adults, 3 children. The rooms would be 2A2C, 2A1C, 2A for a total of 9 guests. Afterwards I was reviewing some reviews and realized that the hotel was giving people with 3 or 4 guests a king and then charging $25 for a roll away.  I called the hotel to determine what rooms were assigned and of course they were king rooms.  

 

I was skeptical for even booking on hotwire and called customer service before booking. He promised that the booking would have to accommodate the number of guests we reserved for. The payment page also said that all guests would be accommodated. The hotel will not guarantee me or HOTWIRE customer service a double, we both already called. I was on the phone with hotwire for almost an hour, and they are pretty much saying I agreed to this and the hotel will give me a roll away for an additional $25.  Ok, so I need 2 roll aways for 2 nights?  I feel that hotwire is not meeting their agreement here.  

 

Thoughts or tips on how to proceed would be greatly appreciated.

 

Thanks

Lisa

[thereuare]

Welcome to BetterBidding and thanks for your post!

In keeping with the spirit of the board, can you please add a reply to this thread with the details of your win so that others will be aware of, and can benefit from, your purchase when searching the topic titles on the board and in the Priceline and Hotwire Calendar of Wins.

In your post please include the star rating, city, zone, hotel name, room rate per nite, dates of your stay and amenities (including any accessible amenities) shown before your purchase... you can still view all of this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

 

We will then comment on your situation above.

Thanks!