Priceline Hotel: 3* Toledo (Downtown) Wyndham

[P63110]

$25 rejected... add bid zone 1 $30 rejected ... add bid zone 2 ... $35 accepted

I'm not normally a picky traveler... I've never before complained about a hotel room, but this trip was ridiculous. The only redeeming feature about this trip was the price, but I expected much more from a Wyndham.

When I arrived at the hotel, I requested a King non-smoking room. I believe I was initally given room 518. When I arrived at the floor, I walked past three rooms that had been completely gutted. The only thing separating these rooms from the hallway was a sheet of plastic from floor to ceiling. When I arrived at my room, I felt like I had walked into a seedy motel. I had heard that the hotel had recently been renovated, but I'm guessing that paying through Priceline got me relegated to the hotels worst rooms. To describe the furniture as worn would not do it justice. The cheapest motel that I've ever stayed in had newer furniture. I'm guessing that the furniture, headboard, and bedspread had not been changed since 1985, the year the hotel was built. The furniture was covered with places where the stain had flaked off, leaving the furniture mostly dark brown with light brown splotches. The clear covering on the marble in the tables had also peeled off to a great degree. The TV was a small 1980's model that had been bolted to a metal stand a few feet high. Worse yet, the room temperature was probably fifty degrees. I attempted to adjust the thermostat; however, I discovered that the switch was broken. The knob rotated freely without any stopping point. I called down to the front desk and explained about the thermostat problem, and they offered to move me to another room. I accepted the offer, and hoped that the room I was moved to would be better than the first. It most definitely was not.

When I arrived at room 410, the furnishings were as shabby as the first room's. Noise of construction eminated from the floor above. Worse, the second room was also fifty degrees or so. It appeared that this thermostat worked however, so I did not call to complain. As I was in a hurry to get to dinner, I raised the temperature on the thermostat and left. By the time I returned from dinner, the room was no warmer than when I originally arrived. When I called the front desk about the heat situation, instead of moving me again, they informed me that they would send an "engineer" to work on the heater. When the "engineer" arrived half an hour later, he spent another twenty minutes with the in room furnace pulled apart. He informed me that the water had been shut off to this heater, and that we should be fine. Unfortunately, we noticed in the middle of the night, that the thermostat to this heater did not work either. After the heater was fixed, the heater did nothing but pump out heat, even when set to its lowest setting. At about 11:30 at night, we finally had to shut the heater off completely, as the room began feeling like a sauna. This however, meant that I needed to get up at 3:00 a.m. to turn the heat back on. This process repeated itself for the entire stay.

At about midnight I attempted to go to bed. Half an hour later, people began yelling in the hall. After suffering through the party in the hall for a half hour or so, I finally had to call the front desk to complain. The desk explained that they would have security address the situation. Finally, by 1:30 a.m. the noise finally quit. At approximately 2:00 a.m., I woke up with my eyes burning and realized that I had been moved to a smoking room. Figuring that it was too late to switch rooms, I suffered through it. As I mentioned earlier, I woke up at approximately 3:00 a.m. freezing, so I was forced to get out of bed to turn the heater back on. After much tossing and turning, I finally fell asleep again. As Murphy's law might dictate, at 6:00 a.m. the clock radio alarm went off, set from a prior guest. That morning, I realized that I had run out of toothpaste. Since every other hotel I have stayed at supplies toothpaste and other personal hygene items to guests free of charge when they forget them, I called the front desk. The man at the front desk informed me that the hotel stocked toothpaste in its vending machine, where I could purchase some. When I finally was ready for check out, I called half an hour ahead to retrieve my car from valet parking. By the time I got to the valet stand at the front desk, I was informed that it would be another twenty minutes to a half hour to retrieve the car; however, I was welcome to retrieve the car myself. Frustrated, I decided to carry our luggage the several blocks to retrieve my own car. It seemed like a fitting end to a horrible night.

I'm scared of using Priceline in Toledo again, for fear of getting this hotel...

[thereuare]

Sorry to hear of your disappointing stay.

You may want to copy/paste some of your comments above to a NEW TOPIC in the HOTEL REVIEWS section of the board. This will enable us to add a link to the review in the hotel lists and will benefit more users as this thread eventually makes its way off the first page of this forum.

Thanks for sharing your experiences with the rest of us.