twinkie Posted May 2, 2014 Report Share Posted May 2, 2014 Buyer Beware on this one! I won this one as a 3* and was disappointed. I expected Holiday Inn. Based upon my BB research the LaQuinta hotel had been changed to 2.5*. So my win was unexpected for this hotel as I had set my minimum star rating to 3*. Well apparently Hotwire is playing games with this hotel. I complained to Hotwire as was recommended by the BB site from a previous poster who had same issue and sure enough they apologized and said this hotel would be reclassified to 2.5*. They offered me the choice of $90 to be used on a future booking if I KEPT the reservation. No sir! I called and they ultimately refunded my money. Initially, they were unwilling to do a refund and instead wanted to allow me to cancel only on condition of selecting something different. However, the $90 credit would be off the table. I was unable to find something comparable in the area so they went ahead and granted the refund. I appreciated they did this as a customer satisfier. HOWEVER, the hotel's star rating is still unchanged so... Buyer Beware! P.S. I was able to score on Hotwire the HYATT House for $55 per night in the Sterling/Dulles Airport area. Very nice hotel and awesome deal! La Quinta Inn & Suites Columbia Jessup 7300 Crestmount Rd Jessup,MD Amenities Free Parking, Free Breakfast, Free Internet, Pet friendly, Fitness Center, Business Center, Self service laundry, Internet access, Link to comment
thereuare Posted May 2, 2014 Report Share Posted May 2, 2014 Glad to see that HOTWIRE took care of the issue and you're pleased with their resolution. Thank you for sharing your purchase and experience with the board. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
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