Hotwire Hotel: 3* Baltimore (Jessup - Elkridge) La Quinta Inn and Suites Columbia Jessup

[twinkie]

Buyer Beware on this one!  I won this one as a 3* and was disappointed.  I expected Holiday Inn.  Based upon my BB research the LaQuinta hotel had been changed to 2.5*.  So my win was unexpected for this hotel as I had set my minimum star rating to 3*.  Well apparently Hotwire is playing games with this hotel.  I complained to Hotwire as was recommended by the BB site from a previous poster who had same issue and sure enough they apologized and said this hotel would be reclassified to 2.5*.  They offered me the choice of $90 to be used on a future booking if I KEPT the reservation.  No sir!  I called and they ultimately refunded my money.  Initially, they were unwilling to do a refund and instead wanted to allow me to cancel only on condition of selecting something different.  However, the $90 credit would be off the table.  I was unable to find something comparable in the area so they went ahead and granted the refund.  I appreciated they did this as a customer satisfier.  HOWEVER, the hotel's star rating is still unchanged so... Buyer Beware!

P.S.  I was able to score on Hotwire the HYATT House for $55 per night in the Sterling/Dulles Airport area.  Very nice hotel and awesome deal!

 

La Quinta Inn & Suites Columbia Jessup

7300 Crestmount Rd

Jessup,MD

 

Amenities

Free Parking, Free Breakfast, Free Internet, Pet friendly, Fitness Center, Business Center, Self service laundry, Internet access,

[thereuare]

Glad to see that HOTWIRE took care of the issue and you're pleased with their resolution.

Thank you for sharing your purchase and experience with the board.