Hotwire Hotel: 4.5* New York City (Midtown Central) Park Lane Hotel

[anniep39]

HI:  I recently (April 10, 2014)  booked a 4.5* hotel in NYC in the Midtown Central region  that was advertised at 79% off.  I made the reservation for four people.

I won the Park Lane Hotel which  I promptly looked up.    The price of the room was no where near a 79% off discount and the hotel

had no availability for 4 people .  (On hotwire, you can request a room for 4 people). They said the price of $1099 was the median price of ALL 4.5 star hotels in the area.   But other 4.5 * hotels in the region

were listed at a lower price.   They wanted to charge us 70 dollars extra for two cotts.  I immediately called Hotwire and was on the

phone with them for at least 1 hour and 1/2 trying to get this straighted out.  After arguing with them -- because I did not get a room for 4 people

at the price of $229 (since the cotts were an extra 70 dollars)  for 79% off.   They agreed to give me a credit as long as I booked another hotel

through them.   I did.    I went through the same thing.   They booked me a hotel with one King bed and would not guarantee a room with two

queen beds. After arguing again on the phone for at least an hour, they found me a room with two queen beds.   They could not get me a 4.5 * hotel for 229 so they booked me a 4* hotel and promised me the same price of 229.   They said they would pay

the difference.   Once again, they did not follow through.   My credit card was charged an extra $357 for the room. 

 

I will never book with Hotwire again.  I have never had any problems with priceline .    They do not care about the customer and they will say and do whatever it takes

to get you to book a room through them.  My vacation has started on a very sour not and it is unfortunate that we as consumers can be treated like this.

 

 

[thereuare]

Welcome to BetterBidding!

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If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help.

Thanks!

I'm sorry to hear of your situation above, but if you would like some thoughts on the matter and/or how to better handle the situation in the future, please start by replying to this thread the details of your Park Lane win with the board (let us know if any information in the topic title is incorrect as well as the amenities that HOTWIRE showed before your purchase)... and post the details of your 'new' HOTWIRE purchase as a NEW TOPIC... then reply here and we'll comment accordingly.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.