Hotwire Hotel: 5* Madrid (Chamberi - Theatre District) InterContinental Madrid

[MadFlyer]

Hotwire had a $20 off offer today only and went ahead and booked using Hotwire, even though could have 'won' this hotel for around same rate with Priceline. Turned out to be a hassle as even though the $20 off showed in my confirmed amount to pay, when I hit submit, it removed the rebate prior to booking without notice. I ended up having to call and was required to submit a screen shot showing the rebate. If I had not caught immediately and been able to back up browser and copy the page they said they would have refused to give me the $20 off even though it was clearly showing the 'pop-up' when you logged in to Hotwire each time still. They refused without screen-shot. After I submitted the screen shot, Hotwire emailed me back about 5 hours later saying that the refund of $20 would be processed, but I can not confirm that yet.

This know leads me to make the recommendation to those using special rebates to make sure to take a 'screen shot' showing the discount and to always check the actual receipt directly following the use of an offer.

I actually consider it fraudulent behavior for a website to have the phrase "Confirm payment , You will be charged a total of 122.13" and then to charge another amount as payment.

InterContinental Madrid

Paseo De La Castellana 49,

Madrid, ES, 28046

011-34-91-700-7300

Current listed amenities

Fitness Center

Restaurant(s)

Business Center

Self service laundry

Internet access

Spa Services

Rate per night: $121.00

Tax recovery charges & fees: $21.13

Trip total: $142.13

Rebate $ 122.13 (converts to 89 Euro)

153 Euro best rate on other websites for 42% discount with Hotwire.

[AaronJB]

Congrats on your success. :)

Sorry to hear about having to deal with the $20 off, but hopefully that will be processed quickly. Thank you for letting us know about the change in amenity set for this HOTWIRE property so that we can update the site's Hotwire Hotel List.

Thank you for sharing your win and please use the site's PRICELINE or HOTWIRE links to start your purchases and searches.

Enjoy your stay.