Hotwire Hotel: 3.5* San Juan (Isla Verde - Carolina - SJU) Courtyard by Marriott Isla Verde

[bigbird090]

From HOTWIRE I got the San Juan Courtyard Isla Verde. This is an interesting win because I thought this property was rated at 3 stars. Nevertheless, I'm happy since I have stayed here before and it's a great property.

Thanks Betterbidding for your help. Next time I will use your HOTWIRE link.

[thereuare]

Congratulations on your success!

Hope you're happy with the hotel and deal you received.

Can you please add a reply to this thread with the amenities shown before your purchase... you can still view this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

Thank you for sharing your win with the board and helping us update the new star rating for this property to the Hotwire Hotel List.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Thanks. Enjoy your stay.

[bigbird090]

Here you go:

3.5-star Hotel in Isla Verde - Carolina - SJU

Beachfront hotel

Casino

Smoke Free Rooms

Fitness Center

Pool(s)

Restaurant(s)

Business Center

Self service laundry

Internet access

[AaronJB]

Thank you for the follow-up.

Enjoy your stay.

[bigbird090]

Update to the stay. Here is the review I put on tripadvisor based on my stay. I'm sad to say the stay could have gone better:

I have stayed twice in this property. First time was in 2008 using a government rate. Back then check in was good and services were great.

I since returned in December of 2013. I used HOTWIRE to bid for a 4 star hotel and got a reservation here. Initially I was happy and looking forward to returning, but I left the property disappointed. When i first checked in, the property wanted to charge me for a third guest despite directly paying hotwire for the three guests. Of course I showed them the receipt that clearly stated that the rate included 3 guests. After debating for 15 minutes, management took out the charge "as a favor". When we got to our room, the TV image would often freeze and stay out of sync with the sound. Around 2 AM on our first night, the smoke alarm somehow started making soft (but nevertheless annoying) sounds. All three of us awoke, but were too tired to call the front desk. Finally, when we checked out one day later, the hotel wanted to charge us twice for taxes. Again, we contacted the front desk where (luckily) the receptionist was aware of the issue and fixed the issue. I left the conversation pondering whether the hotel knew all along about this issue.

I do not want to make this only a negative review, because the beach staff in particular was very nice, courteous, and friendly. When we needed help getting towels, setting chairs, or getting local recommendations, they were prompt and helpful. Their service was excellent.

Overall, however, I would be cautious when dealing with this property

[thereuare]

Thanks for the re-cap... hope your future stays go more smoothly and are more to your liking.