Two charges for no-go bookings?

[ymml]

I've tried to book a hotel on Priceline Express, and it came out with a 'this hotel is not available, your card hasn't been charged' message. Tried again, just making sure my details were correct - same message.

My card has been charged, do Priceline do pre-auth's?

Or should I hold off booking till I hear from them?

[AaronJB]

What location are you trying where you have had two no-gos?

Are you being charged for the full amount? If you have been pre-auth'd for the full amount, I'd call PRICELINE just to confirm.

Thank you for using the board's HOTWIRE or PRICELINE links to start your purchases and searches.

[ymml]

It's the full amount. And i haven't got an booking number, so how am I meant to call? Ridiculous you cant speak to someone without a booking to be honest..

Montparnasse - Paris, France.

[AaronJB]

You could still give the phone number (1-877-477-5807) a try, or email via the contact us tab on this page: http://www.priceline.com/customerservice/

Thank you for using the board's HOTWIRE or PRICELINE links to start your purchases and searches.

[ymml]

I can't get through. I've tried.

Is there any other tricks i'm not aware of, or phone numbers? And I've emailed them a couple of hours back now.

[thereuare]

I would first confirm that this is a 'true' charge and not a per-authorization.

Also, go to the top right corner of PRICELINE's home page and go to MY PROFILE >> MY TRIPS... do you see these 'wins' listed there? (the bid may be listed so you'll need to click it to see if it's a confirmed win with the name of the hotel showing). Also, the bid/reference number will be located there as well which should enable you to call and speak to somebody (the reference number should also be in the bid rejection email).

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.