bvallente Posted September 26, 2005 Report Share Posted September 26, 2005 Palace Station Hotel CasinoCheck-In Date: Sun, Oct 9, 2005 Check-In Time: After 03:00 PM Check-Out Date: Mon, Oct 10, 2005 Your Offer Price: $40.00 Number of Rooms: 1 Number of Nights: 1 Subtotal: $40.00 Taxes & Service Fees: $11.27 Total Charges: $51.27I found a lower rate at another website for $49.48, and I just emailed Priceline for the Lowest Price Guarantee. Too bad its not like the double the difference guarantee that Hotwire offers. A few extra bucks saved could win me the jackpot! :) Link to comment
bvallente Posted September 26, 2005 Author Report Share Posted September 26, 2005 Dear (name),Thank you for taking the time to send us an e-mail. We understand that you just booked a hotel reservation from our website for October 9 at the Palace Station Hotel Casino. However, you found a lower rate on www.Expedia.com for $44.00 per night, taxes and fees were $5.48 per night, and the total room cost was $49.48. You would like us to refund the difference.We have reviewed your offer price and the best price available on www.Expedia.com and have refunded your credit card 100% of the difference between the rate you paid and what you found online. You willsee this refund reflected on your credit card statement within the next 1 - 2 billing statements, depending upon your credit card billing cycle.Amount Charged by Priceline(Including Taxes and Fees): $51.27 Available Total Charges(Including Taxes and Fees): $49.48 Total Refund: $1.79 I just now wondered if I could've gotten a winning bid at a lower price since Expedia had a lower rate than Priceline's. Hmm...... :) Link to comment
thereuare Posted September 26, 2005 Report Share Posted September 26, 2005 I'm surprised that your claim was honored; as per their terms below, the guarantee is only supposed to apply towards the room rate, so Expedia's $44 rate was not lower than your $40 room rate.Priceline's "Best Price Guarantee" applies only to the room rate and does not include any charges for Taxes and Service Fees charged by priceline or similar charges by any other online service Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
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