jmbfilter Posted May 30, 2013 Report Share Posted May 30, 2013 I looked around and couldn't find the answer to this. Searching basically gives me every post where someone mentions this piece of info in their help request. My question is where does Hotwire get their "Recommended: In 95% of Hotwire customer reviews" from? The reviews they show are TripAdvisor reviews. Does anyone use this number to help identify a Hotwire hotel, or is this not helpful? How do we determine which hotel it is by this?As an example, a Hotwire secret deal I see says 95% recommended (shown above) for this Palm Beach, FL 4* hotel. With the help of others on this forum, we think it is a hotel X based on the amenities, however I don't think that jives with the review score. Expedia lists the hotel with only 83% customers recommend it. Now I am confused. Or does Hotwire have it's own list of reviews that cannot be calculated easily by the consumer. Link to comment
AaronJB Posted May 30, 2013 Report Share Posted May 30, 2013 The reviews are from HOTWIRE customers. Some listings also show a separate tripadvisor rating on the detail page - that MAY be able to be used to narrow down properties (multiple properties can show with the same amenities that have the same tripadvisor rating.) The HOTWIRE customer review % is not a good indicator as there is nothing to compare it against and it has occasionally been seen to change from search-to-search.Thank you for using the board's HOTWIRE or PRICELINE links to start your purchases and searches. Link to comment
jmbfilter Posted May 30, 2013 Author Report Share Posted May 30, 2013 Thank you. I actually did just find a post on here about the same thing, so it was good to hear the answer from both of you.Hotwire FAQ Link to comment
AaronJB Posted May 30, 2013 Report Share Posted May 30, 2013 Happy to help! :)Please let us know the details of your stay if you need help with a particular trip.Thank you for using the board's HOTWIRE or PRICELINE links to start your purchases and searches. Link to comment
silvergga Posted November 23, 2013 Report Share Posted November 23, 2013 I booked a "95%" 4-star in the "Long Beach area" (Los Angeles, CA) and got the following which is just 92%. And not only that, it is only rated 3.5-star. I called their customer service and got nowhere.http://vacation.hotwire.com/Los-Angeles-Hotels-Hyatt-Regency-Long-Beach.h23483.Hotel-Information Link to comment
AaronJB Posted November 24, 2013 Report Share Posted November 24, 2013 Sorry to hear that you are disappointed with the result - the vacation package side of the service is via Expedia and ratings often do differ between services.Thank you for using the board's HOTWIRE or PRICELINE links to start your purchases and searches. Link to comment
thereuare Posted November 24, 2013 Report Share Posted November 24, 2013 The reviews are from HOTWIRE customers.... and as per above the reviews are from HOTWIRE customers and not related to the user satisfaction ratings shown by Expedia (or any other site). Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
Recommended Posts
Register now, we have a huge community of travel enthusiasts to answer any questions you might have.
Sign up for a new account in our community. It's easy!
Register a new accountAlready have an account? Sign in here.
Sign In Now