Hotwire Hotel: 4* San Jose (Newark - Fremont) Aloft Silicon Valley

[strom]

Aloft is the new Westin "hip, young" brand, they converted this W to Aloft this year. The remodel consists of paint and minor re-upholstery, the decor is juvenile and the music in the elevator is younger. They might have restaffed because now the service is poor. They downgraded the place but right now Hotwire is still calling it 4*. It's more like 3* now and that's only if they can get the service back up to the former standard.

Our room came with no wastebasket anywhere, no book explaining the hotel services or room service menu, dead batteries in the TV remote, only 2 sets of towels, no robes (W had robes), no glasses made of glass (now you get plastic cups) and no honor bar or snacks to purchase. We asked for robes in case the Hotwire room was furnished more cheaply and they said they didn't have them. I suspect the higher priced rooms might still have them. We asked for wine glasses, drinking glasses, plates, utensils and two extra sets of towels (I specified that included washcloths and hand towels.) One woman delivered them but it took her 5 visits to bring it all, two of her trips were to correct errors which included chipped wine glasses.

It's hard to believe the exact same hotel which was pretty nice as the W could suddenly drop in quality so dramatically. Hopefully Hotwire will get a few reviews that reflect the change and downgrade their rating soon.

[yellowdog]

Thank you for sharing your result with the board!

Also thanx for reporting this name change so we can update the BetterBidding Hotwire Hotel List

Can you please add a reply to this thread confirming the complete list of amenities associated with this property... you can still view this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Yellowdog.